Fender Musical Instruments Corporation is a world-famous brand with offices across the globe. Fender was born in Southern California and has built a worldwide influence beyond the studio and the stage. A Fender is more than an instrument; it’s a cultural symbol that resonates globally.

We are searching for a IT Support Technician to join our team.  The 1st line IT Support Technician’s role is to provide installation, support and maintenance services within the Fender’s desktop computing environment supporting 210 users spread throughout 5 offices throughout Europe. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC / MAC hardware, associated operating systems, applications and peripherals to ensure end user satisfaction 

Responsibilities

  • Install, configure, maintain and upgrade computer hardware, operating systems, applications and peripherals. 
  • Perform 1st line analysis, diagnosis, and resolution of problems related to computer hardware, operating systems, applications and peripherals  
  • Recommend and implement proactive or automated solutions to resolve recurring system related issues. 
  • Utilize tools to assess the need for performance upgrades to systems. 
  • Ensure the overall efficient operation of the company’s computing environment. 
  • Receive and respond to incoming calls and e-mails regarding problems with computers, associated hardware and software. 
  • Ensure that the computer systems are provided with appropriate network connectivity through Fender’s existing LAN and wireless LAN. 
  • Maintain an inventory of standard related hardware and software.  
  • Maintain helpdesk notes and documentation concerning daily activities. 
  • Interact with approved hardware, software and services vendors. 
  • Setup new user accounts within Active Directory and provision users for access to Exchange, VPN and print services. 
  • Perform basic security functions within a Windows-based network, such as: resetting passwords, changing file and directory permissions, enabling or restricting access to network services. 

Position Requirements

  • Administrative knowledge of Windows and Office 
  • Functional knowledge of Microsoft Exchange, Office 365, Active Directory 
  • Excellent technical knowledge of PC and MAC desktop and laptop hardware. 
  • Hands-on desktop/laptop PC hardware installation, configuration, maintenance and troubleshooting experience. 
  • Ability to conduct research into MAC/PC issues and products as required. 
  • Ability to conduct research into PC issues and products as required. 
  • Effective interpersonal, oral communication, written communication and relationship-building skills. 
  • Ability to present ideas in non-technical language. 
  • Analytical and problem-solving abilities. 
  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. 
  • Experience working in a team-oriented, collaborative environment. 
  • Strong customer-service orientation. 
  • Ability to support European language users (ability to speak foreign languages is not essential) 

Work Conditions

  • Must be able to lift approximately 50lbs (i.e. large monitor or small computer).
  • Ability to work flexible hours to support planned system outages.
  • Hybrid working (2 days a week onsite in out East Grinstead Office)

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in PreSonus’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.