PURPOSE:

The Predictive Index—the talent optimization leader—is an award-winning best place to work (Inc., Glassdoor, Boston Business Journal, The Boston Globe).

Our mission is “Better work, Better world," and we take great pride in PI’s power to supercharge workplace relationships and culture to achieve the unthinkable. We’re our own best case study! You’ll be working toward a mission that inspires you, and you’ll be surrounded by fun, smart, driven people day in and day out.

There’s a reason more than 8,000 companies—including Nissan, Citizens Bank, Drift, Subway, Blue Cross Blue Shield, Docusign, and Omni Hotels—trust PI to help them hire top talent, design winning teams, and develop leaders at every level. Come discover how we empower our clients to solve their biggest challenges and make their business dreams come true.

The Predictive Index is a place where people with diverse backgrounds, experiences, and perspectives collaborate on amazing, important work. We celebrate our differences, knowing that they are fundamental to our success as an organization. “Better Work, Better World,” starts here, in an organization where every member of the PI community is valued, respected, and welcome. We encourage people from underrepresented backgrounds to apply.

PURPOSE:

The Predictive Index—the talent optimization leader—is an award-winning best place to work (Inc., Glassdoor, Boston Business Journal, The Boston Globe).

Our mission is “Better work, better world," and we take great pride in PI’s power to supercharge workplace relationships and culture to achieve the unthinkable. We’re our own best case study! You’ll be working toward a mission that inspires you, and you’ll be surrounded by fun, smart, driven people day in and day out.

There’s a reason more than 8,000 companies—including Nissan, Citizens Bank, Drift, Subway, Blue Cross Blue Shield, Docusign, and Omni Hotels—trust PI to help them hire top talent, design winning teams, and develop leaders at every level. Come discover how we empower our clients to solve their biggest challenges and make their business dreams come true.

The Predictive Index is a place where people with diverse backgrounds, experiences, and perspectives collaborate on amazing, important work. We celebrate our differences, knowing that they are fundamental to our success as an organization. “Better Work, Better World,” starts here, in an organization where every member of the PI community is valued, respected, and welcome. We encourage people from underrepresented backgrounds to apply.

POSITION:

We are seeking an energetic, hard-working, solution-oriented Salesforce Administrator who will contribute to the continued performance and success of The Predictive Index’s Salesforce instance. The Salesforce Administrator will work with our team of Salesforce administrators, architects and developers in two-week sprints to make ongoing improvements to The Predictive Index’s Salesforce Lightning instance and expand its features and functionality to enable efficient business operations. The ideal candidate will be a certified Salesforce Administrator that has experience both in administering Salesforce as well as building solutions on the Salesforce Platform, as well as bring a service-orientation and provide exceptional support to end users. 

This position is geo-flexible, with a strong preference for someone in Eastern, Central, or Mountain time zones.

YOUR DAY-TO-DAY:

  • Perform all the roles of the Salesforce Administrator for the company including managing licenses, setting up profiles and users, and maintaining installed packages and integrations.
  • Analyze existing processes and make recommendations to better streamline PI’s operations within Salesforce.
  • Create reports and dashboards to analyze key information contained within Salesforce.
  • Maintain data quality through ongoing data analysis, record deduplication, and implement process improvements that contribute to improved data quality.
  • Design and develop solutions on the Salesforce platform using workflow rules, e-mail alerts, process builders, lightning flows, custom objects, and record types and maintain documentation of processes and workflows.
  • Work with PI’s Business Systems, Intelligence and Development teams to maintain and enhance the existing connection between the Company’s Salesforce.com environment and the Predictive Index Software that enables and manages software for existing clients and users.
  • Identify and leverage new trends and features in Salesforce and associated technologies to maximize the potential of the Salesforce.com platform. 
  • Enhance the user experience across the Predictive Index’s Partner Community and handle escalations for Partner Community support cases.
  • Provide on-going support and training on the Salesforce platform to end users

SHOULD YOU APPLY?

If you’ve got all the below skills, drop what you’re doing right now and reach out. If you’ve got some of these skills, we still want to hear from you!

  • Experience configuring and developing Salesforce applications utilizing workflows, process builders, lightning flows, custom objects and fields, and page layouts and record types.
  • Salesforce Certified Administrator certificate, or being in process on working towards certificate, strongly preferred
  • Experience with Dataloader and performing data cleanup and/or data migration to and from Salesforce.com.
  • Experience with Salesforce Communities and Salesforce CPQ a plus.
  • Knowledge of SQL, and an understanding of relational databases and of API capabilities between Salesforce and external systems.
  • Strong analytical skills: Ability to collect, organize, and analyze data; summarize findings and develop conclusions and recommendations for the Salesforce team.
  • Strong understanding of Salesforce best practices and functionality.
  • Self-starter who takes initiative, is proactive, and is able to prioritize multiple projects involving various end users by meeting deadlines and proactively communicating status updates. 
  • Ability to communicate at all levels of the organization, from end-users to Senior Management

Just as our employees are threads in the cultural fabric of PI, THREADS is our framework for understanding our core values.

Teamwork: Focus on the “we,” not the “me.”

Honesty: Follow your moral compass.

Reliability: Be someone others can count on.

Energy: Be balanced, be energized.

Action: Errors of action are better than errors of inaction. Be brave.

Drive: Own it.

Scope: Don't try to boil the ocean.

The Predictive Index participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.


The Predictive Index is an Equal Opportunity Employer.

Just as our employees are threads in the cultural fabric of PI, THREADS is our framework for understanding our core values.

Teamwork: Focus on the “we,” not the “me.”

Honesty: Follow your moral compass.

Reliability: Be someone others can count on.

Energy: Be balanced, be energized.

Action: Errors of action are better than errors of inaction. Be brave.

Drive: Own it.

Scope: Don't try to boil the ocean.



The Predictive Index participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

 

The Predictive Index is an Equal Opportunity Employer.

 

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