Join the Postmates Partner team as an Account Associate and help us give our merchant partners an unparalleled experience with Postmates.
The account associate is responsible for owning the relationship with their clients by managing the end-to-end process from onboarding through day to day operation. It’s their job to to assist the partner with operational and growth strategies, troubleshoot any business related issues, and set the partner up for success by providing guidance on industry success. The Account Associate is a member of our Account management team and will interact with clients over the phone and via email. Our best Account Associates are self-motivated, data-driven, and have exceptional interpersonal and relationship-building skills.
Manage and coordinate client activity including Salesforce documentation while establishing, nurturing, and expanding relationships
Maintains client satisfaction by providing proactive communication, problem-solving resolution, timely follow up, etc.
Establish a trusted advisor relationship with each assigned client and drive continued value of our products and services
Meet minimum quarterly/annual revenue goals
Learns systems / processes, grows business, learns the industry, and familiarizes with Postmate resources.
Identify risks and opportunities across portfolio, work cross functionally with our marketing and communications teams
Recurring sales shadowing and training with the goal of advancing through the account management organization.
Minimum 1+ years of experience in a customer facing role, two years preferred
Comfortable working with business owners and executives
Gsuite / MS Office proficiency, particularly with spreadsheets
Solid work ethic – This includes good attendance, the ability to follow procedures, and excellent organizational skills.
Familiarity with Salesforce, or other CRM tools
Excellent communication skills through various digital communication including email and over the phone
Excellent time management skills and the ability to multitask while upholding a high level of accuracy
Ability to learn and apply new knowledge
Demonstrated excellent written and verbal communication skills
Highly organized with superior project management skills
High School degree or GED equivalent required; Bachelor's degree a plus
Previous Restaurant or Retail Experience
Generous stock option plan
Medical, dental, and vision insurance
Free Postmates Plus Unlimited
Awesome work environment at a company with a huge vision