We’re on a mission to end the debt cycle—and help our customers and their communities unlock economic mobility for generations to come. Join the team that’s making our goal a reality. At Possible, we’re building a new type of consumer finance company. One that helps our customers stay out of debt rather than profits from them staying in it. As a Public Benefit Corporation, our mission and responsibility are to help communities unlock economic mobility—with affordable credit products designed to improve financial health.

Founded in 2017, our lead VCs are Canvas and Union Square Ventures. We are a fully distributed company with a global workforce. We have over 100,000 reviews on the App Store with a 4.8 star average rating. Just as we are committed to building a new type of consumer finance company, we are equally dedicated to the employee experience.

Position: Senior Product Leader - Loan Management Team

We’re looking for a seasoned product leader to oversee the Loan Management Team at Possible. In this role, you’ll serve as the owner of

  1. Own the Loan Management System and core systems of record, transitioning them into a first class products by defining a long term vision to build towards, while ensuring we proactively stay in compliance and identifying areas for improvements along the way
  2. Provide an exceptional customer experience that drives repayment and customer satisfaction

This senior, principal-level, product leader has a deep understanding of what it takes to partner effectively with our compliance, ops, biz ops, data science, risk, design and engineering teams to prioritize features and systems that help us achieve the following success criteria:

  • Internal: System compliance, efficiency (cost per operations ticket, speed to reply time/resolution, audit efficiency), and scalability.
  • External: Increase customer satisfaction and repayment rates

What you’ll do

  • Own the active customer experience, including payments, and servicing (in partnership with Customer Ops), and the health of our mission-critical technical Loan Management System
  • Proactively identify areas of core Loan Management System investments in partnership with your Engineering Manager and team.
  • Create and execute a product roadmap that sets Possible up for long term success, delivers compelling customer experiences, and achieves business results
  • Communicate our product strategy, product health, business results, customer insights, etc. to Possible’s Leadership Team and the company (i.e., at all hands) on a consistent basis
  • Partner with Legal & Compliance, Data Science, and Customer Operations to manage state-level audits, health checks, and reviews with our banking partners
  • Increase the efficacy of our product development processes by introducing industry best practices

What you’ll bring

  • 8+ years of Product Management experience in financial services or fintech; 5+ years of experience in platform or system-level product management
  • A balance of customer focus and technical prowess - diving deep into critical systems while thinking broadly about product strategy and the customer experience
  • Experience building quality guardrails and monitoring tools that ensure intent meets execution in practice, specifically around amortization
  • Strong reputation for managing the product development processes with discipline and efficiency
  • Deep sense of ownership and accountability for both the failures and successes of a product, with equally well-developed problem solving skills to calmly tackle any challenge
  • High comfort working in a fast-paced environment (preferably through experience in one or more start-ups)
  • Ability to translate customer insights into product features and coherently communicate detailed requirements to Engineers and Product Designers
  • Strong project management experience; must have the capability to spot and remove dependencies across functions and help the team execute with speed and efficiency
  • Proven success in working within industry regulations while delivering creative solutions
  • Passion for serving customers and driving positive societal change

Location and Benefits:

We prefer people located in Seattle or the San Francisco Bay area, or those willing to travel to those locations on a regular basis.

We offer a competitive salary range of $192,550 to $224,700 annually, with significant equity potential, based on experience and qualifications. Our comprehensive benefits package includes health, dental, and vision insurance, a 401(k) plan, paid time off, and a remote work environment.

Join Us

If you are passionate about creating financial freedom for everyday Americans and are excited about working in a collaborative, inclusive environment, we encourage you to apply.

Learn more about us as a Public Benefit Company and our commitment to privacy here.

Possible Finance is dedicated to financial fairness and community empowerment. We welcome diverse perspectives and experiences to help us achieve our mission of unlocking economic mobility for generations to come.

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Possible Finance’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.