Poshmark is a leading social marketplace for new and secondhand style for women, men, kids, home, and more. By combining the human connection of physical shopping with the scale, ease, and selection benefits of ecommerce, Poshmark makes buying and selling simple, social, and fun.

As the Director of Customer Retention you will lead a team focused on Poshmark’s engagement strategy, increasing lifetime value and retention rates through customized and powerful marketing efforts at every stage of the user lifecycle. If you love using data to drive high-impact projects that grow and retain customers, this role is for you.

Responsibilities:

  • Drive the vision and strategy for our lifecycle and retention efforts to engage users and deliver business growth
  • Partner with Growth, Data, Creative, Merchandising and Product and Engineering teams to create a lifecycle marketing experience that activates and retains users with the purpose to increase lifetime value, boost revenue, and grow the brand.
  • Conceptualize, develop, and optimize marketing programs, including lifecycle trigger programs and large scale campaigns, while ensuring that communication is optimized in a holistic and user-focused way
  • Lead the evolution of our marketing capabilities by identifying opportunities to scale through technological innovation
  • Manage a high performing team of marketers and ensure their continued development and growth within the organization
  • Enable the team to maximize impact while minimizing overhead effort through technology and process efficiency
  • Establish and streamline performance monitoring and reporting to continuously measure customer lifecycle performance and communicate results

Desired Skills:

  • 10+ years relevant marketing experience (retention, engagement, loyalty) with multiple years of experience in people management and leading high performance teams
  • Experience in consumer ecommerce companies preferred
  • Analytical and data driven with demonstrated ability to understand key performance drivers and turn insights into actionable and successful tactics
  • Passionate about building great user experiences; must have a strong understanding of the user’s mindset and be deeply empathetic
  • Ability to navigate ambiguity and manage competing priorities
  • Must love mentoring and guiding others; passionate about the advancement of the team and proven success in developing and promoting from within

About Us:

Poshmark is a leading social marketplace for new and secondhand style for women, men, kids, pets, home, and more. By combining the human connection of physical shopping with the scale, ease, and selection benefits of ecommerce, Poshmark makes buying and selling simple, social, and sustainable. Its community of more than 70 million registered users across the U.S., Canada, and Australia is driving the future of commerce while promoting more sustainable consumption. For more information, please visit www.poshmark.com, and for company news and announcements, please visit investors.poshmark.com. You can also find Poshmark on Instagram, Facebook, Twitter, Pinterest, and YouTube.

Why Poshmark?

At Poshmark, we’re constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We’re disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We’re nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.

We built Poshmark around four core values: 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; and 4) embrace your weirdness to accept and empower one another on their own unique journey. We’re invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever.

Here’s what we’ll set you up with:

  • A team that is invested in your career growth and training
  • Competitive salary and equity, based on experience
  • Company sponsors up to 100% cost for your health, dental and vision plans and up to 90% for your dependents
  • Work alongside world-class talent
  • Flexible vacation / paid time off policy
  • Parental leave
  • Personal style encouraged (or not, whatever you’re in to)

Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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