Introduction:
Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?
At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers.
And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.
We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive.
The Opportunity
The Billing Specialist works with the Accounting Team to invoice clients and support collection team to collect accounts receivable. This role requires a positive and proactive attitude, strong organizational skills, and an ability to prioritize and multitask. The Billing Specialist will need to maintain positive relationships with clients while billing & collecting.
Key Responsibilities
- Oversee billing and A/R for an assigned pipeline of customers, handling all verbal and written communication directly with the customers.
- Research and validate Contract accuracy, analyze accounts prior to initiating billing for special requirements, examine historical data to determine if any steps are needed to ensure accuracy in invoicing, set up portals and submit invoicing on vendor sites.
- Perform invoicing for projects or as assigned.
- Monthly billing for hardware & services
- Special billings & Manual Invoicing
- Batch Billing for Recurring charges
- Deposit tracking and Application
- Credit memos & Application prior to invoice release
- Document Customer specifics in Customer record for billing accuracy
- Follow up with customers and internal teams to obtain Purchase Orders
- Work with Project Managers and Sales Reps to clarify billing requirements and document accordingly.
- Communicate regularly with the client on disputes to ensure that invoicing requirements are met & there are no outstanding issues.
- Maintain files on all accounts, documenting special needs and processes for billing and receivables, portal sheets and SOP’s.
- Manage multiple systems to understand full account history, contracting and special requirements to ensure invoice accuracy.
- Prepare account reconciliations to present to internal team and customer to resolve outstanding issues.
- Assist collections in resolving customer questions or billing errors within SLA.
- Troubleshoot systems related issues when they arise, present to managers and Business Intelligence to solve current and future problems.
- Maintain strong, positive relationships with clients regardless of current project status.
- Other duties or projects as assigned.
Must haves:
- 3+ years experience in a similar role
- Strong communication skills, both written and verbal
- Ability to conduct a large volume of written communication & Follow-ups.
- Ability to multitask and juggle competing priorities.
- Strong organizational skills required.
- Detail-oriented
- Proficient in MS Excel
- Basic accounting principles a plus
- Strong computer skills, comfortable working in cloud systems for a full workday
Nice to haves:
- Experience with Salesforce.com a plus
- Experience with NetSuite OpenAir
- Previous Experience with Contract Invoicing
- SAAS Experience.
Who We Are
We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.
We live the Poppulo values each day, as they are key to everything we do.
- Bring Your Best Self
We show up authentically, are self-aware and always strive to be better. - See it. Own it. Solve it.
We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures. - Together We’re Better
We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.
Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US and the UK.
Poppulo is an equal opportunity employer.
We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, “Vista”), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with Four Winds Interactive LLC. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: https://www.vistaequitypartners.com/companies/ and Vista’s privacy policy at https://www.vistaequitypartners.com/privacy/. Where this requires us to transfer your personal information outside of the EEA, please refer to the FWI Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to iCIMS and/or Greenhouse, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.
