Senior IT System Administrator

Introduction

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company? 

At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. 

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive. 

The Opportunity:

As a Senior IT Administrator, you will play a pivotal role in managing our IT infrastructure and ensuring its seamless operation. You will be part of a team responsible for the maintenance, configuration, and reliable operation of computer systems, servers, networks, and other critical IT assets. The ideal candidate will have a strong technical background, exceptional problem-solving skills, and the ability to collaborate effectively with cross-functional teams. 

Key Responsibilities: 

• Oversee the day-to-day operation of our IT infrastructure, including servers, networks, databases, and end-user devices. 
• Work with a team of IT professionals, providing guidance, mentorship, and technical expertise. 
• Design, implement, and maintain IT systems and procedures to ensure optimal performance, security, and reliability. 
• Manage system upgrades, patches, and installations to minimize downtime and enhance functionality. 
• Monitor system performance and troubleshoot issues proactively, ensuring minimal disruption to business operations. 
• Develop and maintain disaster recovery plans and procedures to safeguard data and ensure business continuity. 
• Collaborate with stakeholders to assess IT needs, recommend solutions, and implement technology initiatives aligned with business objectives. 
• Evaluate emerging technologies and make recommendations for their integration into our IT environment. 
• Ensure compliance with relevant regulations and industry standards, including data privacy and security requirements. 
• Provide technical support and guidance to end-users, resolving escalated issues in a timely and efficient manner. 

  Key Skills & Experience Required:

• Bachelor's degree in computer science, Information Technology, or equivalent experience. Certifications (e.g., MCSE, CCNA, ITIL) preferred. 
• Proven experience (5 years) in a senior-level IT administration role, with a track record of successfully managing complex IT environments. 
• Strong expertise in systems administration, network administration, and cybersecurity principles. 
• Proficiency in administering Windows and MacOS operating systems, virtualization technologies (e.g., VMware, Hyper-V), and cloud platforms (e.g., AWS, Azure). 
• Experience with IT infrastructure automation tools and scripting languages (e.g., PowerShell, Python) is highly desirable. 
• Excellent leadership and communication skills, with the ability to effectively interact with diverse stakeholders at all levels of the organization. 
• Strong analytical and problem-solving abilities, with a proactive and results-oriented approach to IT management. 
• Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks and managing competing priorities effectively. 

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

We live the Poppulo values each day, as they are key to everything we do.

• Bring Your Best Self
  We show up authentically, are self-aware and always strive to be better.
• See it. Own it. Solve it.
  We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.
• Together We’re Better
  We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.

Poppulo is an equal opportunity employer.

We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, “Vista”), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with Four Winds Interactive LLC. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: https://www.vistaequitypartners.com/companies/ and Vista’s privacy policy at https://www.vistaequitypartners.com/privacy/. Where this requires us to transfer your personal information outside of the EEA, please refer to the FWI  Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to iCIMS and/or Greenhouse, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.