This position will report to the COO of Fund Administration Services. The Senior Director will be responsible for overseeing the operations and functions of the PE/VC Client Services department focusing on technical expertise, communication, accuracy and timeliness.  In addition, the Senior Director will be required to develop relationships with top-tier clients; coach and mentor direct reports; and monitor team profitability, capacity and adherence to core processes and procedures.  The team currently consists of 30-40 people; approximately 60+ clients with over 200 reporting entities. The ideal candidate has 15+ years of experience in fund administration, direct fund operations and/or related public accounting work.


Essential Job Functions


  • Manage and monitor department utilization, client profitability, team capacity and timing and quality of client deliverables.
  • Oversee operations of the department and predict key measurables far enough in advance to either course correct or petition for necessary resources to stay on track.
  • Oversee the creation of overall work plans for fund accounting staff; monitor work in progress on all engagements.
  • Liaise with the Client Success team to ensure a smooth transition from the sales process to ongoing client service.
  • Lead technology improvements and guide the development of necessary tools.
  • Actively participate in the leadership of fund administration services.
  • Provide technical assistance to team members with a high degree of competency and serve as a resource on client and internal personnel matters.
  • Develop trusting relationships with top-tier clients to gain a full understanding of their firm, overall strategy and structure.
  • Review and consult on key legal fund documents.
  • Ensure that teams have necessary resources to service the most complex engagements.
  • Partner with other senior directors and directors to help ensure consistent deployment of fund services.
  • Resolve escalation matters in a mutually beneficial manner to maintain alignment on overall expectations.
  • Ensure that all core processes are followed consistently across the entire PE/VC client services team.
  • Ensure teams adhere to the fund documents and assess areas of risk.
  • Actively participate in the consistent improvement of tools, training and processes as it relates to the portfolio accounting process for all types of investments, including digital assets and cryptocurrency.
  • Stay up-to-date on accounting pronouncements within the digital assets ecosystem.
  • Ensure adherence to the core annual audit process, including the preparation of annual financial statements.
  • Assist with the career development of team members.




  • CPA preferred
  • Minimum of 5 years’ experience in a leadership role and 10+ years’ managing a staff of accountants
  • 15+ years’ experience working in fund administration, for a private equity/venture capital firm or on audits for closed-end funds
  • Advanced industry knowledge of U.S. Generally Accepted Accounting Principles (GAAP)
  • Working knowledge of digital assets and cryptocurrency preferred
  • Preferred experience with Allvue, Investran or similar fund accounting software

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