We’re looking for an exceptional relationship management expert, who has worked with hotels and travel suppliers throughout their time in the hospitality industry. You will love this role if you are passionate about travel and entertainment industries, and want to make an impact at a high-growth, global technology company and experience operator. Pollen is establishing the West Coast of Mexico as a strategic destination. You will need to know this region well, as well as the key players within travel and entertainment that operate there. 

In the first 12 months you will:

  • Develop a plan to launch new programs in destinations through negotiating and contracting rates and inventory from hotels and transportation vendors within your assigned markets. 
  • Create a SWOT analysis and become an expert on Mexico hotel markets, and present to internal teams.
  • Maintain strong cross functional relationships with internal teams including: Finance on yield management, Product Development on the curation of our travel experiences, Experience Operations on providing timely inventory information, Community on ensuring our customers have the correct information about inventory that is available from a group perspective.
  • Be proficient in Salesforce workflow processes, and communicate with market coordinator on servicing the needs of your inventory partners.
  • Regularly present Pollen’s value proposition to inventory partners to achieve quarterly targets.
  • Bilingual: Proficiency in both Spanish and English.

About our culture

About Pollen

Pollen builds, curates, and delivers the best travel experiences using technology, a network of global partners, and a data-driven customer-led mindset – pairing world class entertainment with the world’s most exciting destinations.

Pollen brings you all the best experiences on pollen.co. We have two offerings: Pollen Presents and Pollen+. Pollen Presents curates experiences around your tastes and preferences you can’t find anywhere else. These experiences bring together music, sports, wellness and beyond to enable you and your friends to connect around one-of-a-kind itineraries in exciting destinations. Pollen+ always gets you more at music festivals and events when you book through us. Pollen+ partners with the biggest promoter brands and music festivals, including We Are FSTVL, Austin City Limits, Bonnaroo, C3, Electric Zoo, Live Nation and more. 

Pollen was founded in 2014 by brothers Callum & Liam Negus-Fancey. Pollen is backed by prominent investors including Kindred, Northzone, Sienna Capital, Backed and Draper Spirit. Pollen has raised over $100 million in VC funding.


GDPR Statement

When you apply to a job on this site, the personal data contained in your application will be collected by Streetteam Software Limited t/a Pollen (“Controller”), which is located at 3 Loughborough Street, Vauxhall, London, SE11 5RB and can be contacted by emailing people@pollen.co. Controller’s privacy officer is Stephanie Ng-Fragner, who can be contacted at stephanie.ng-fragner@pollen.co. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under either the standard contractual clauses or the Privacy Shield. You can obtain a copy of the standard contractual clauses by contacting us at legal@pollen.co

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. In the event that you are unsuccessful during the recruitment process, your personal data will still be retained by Controller for up to a year for the purposes of assessing your application for future vacancies. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. Please notify us if you would like your personal data erased. In addition, you may lodge a complaint with an EU supervisory authority, including the Information Commissioner’s Office, the UK regulator for data protection issues (www.ico.org.uk).

Apply for this Job

* Required
  
  


Diversity & Inclusion at Pollen US

Pollen’s purpose is to give people bigger lives and we want to do that for everyone. We collect this information on diversity because it is by knowing who is here, that we know who is missing – helping us drive more equitable and inclusive hiring practices.

It is completely voluntary to share this information. Whether or not you choose to take part will not affect your job application with us. Any information you submit here will be kept secure and confidential and separate from your personal data and job application.

This information request is voluntary. You can choose not to answer any or all of the questions and it will not impact your application in any way. Your answers will not be visible to the job recruiter or the hiring team. All answers will be kept confidential, including (as applicable) in accordance with the ADA (Americans with Disabilities Act).

Diversity and inclusion is a priority for us here at Pollen and that means embracing people from all different backgrounds. 


Please choose the answers that you most identify with.

Gender identity






Sexual Orientation




Do you consider yourself to be neurodiverse? (eg Dyslexia, ADHD, Aspergers, etc.)



Do you identify as having a disability, either visible or invisible?



Are you from a lower socioeconomic background




What is your highest level of education?








How would you describe your ethnicity?