Help us to collect, protect and scale our data usage across the entire organisation!

Pollen is on a mission to build, curate and deliver the best experiences all over the world. We want to give people a bigger life. When our members think back 10 years over their best memories, we want to be responsible for 3 of the 5 best ones.

We think we can do this by transforming the way experiences are curated and executed by evolving from art-led to science-led as we scale. Data, science and technology are at the centre of this evolution and the Data Platform team makes a critical contribution by collecting, protecting and making data easy to use for the entire organisation.

Data engineers in the Data Platform team enable everyone at Pollen to produce and consume data. They architect and implement the infrastructure that makes producing and consuming data possible (e.g. Snowflake, Airflow, dbt, Looker). They collect and protect data from across our internally owned and externally procured systems landscape into our data platform. They manage the tooling that makes it easy to produce and consume data products (and services) from data on the platform. Ultimately, they make it possible for Pollen to combine, enrich and consume data safely at scale so we can better achieve our company mission.

In the first 12 months you will:

  • Improve the reliability and scalability of our scheduling and orchestration platform: Work with the Data Engineering Lead to integrate auto-scaling and auto-deployment capabilities using Kubernetes, bringing other engineers in the team along with you for their development. Success will be measured by the overall Reliability of Airflow and DBT as we scale in data volumes, scheduled workflows and take on more advanced data processing use cases.
  • Improve the configurability of our overall platform infrastructure: Work across the team and with the Engineering to complete our migration to Infrastructure as Code using Terraform and Docker. Success will be measured by the percentage of data services defined and planned through declarative configuration, and therefore able to be managed through Terraform.\
  • Expand our data processing capabilities to cover batch inference for ML use cases: Work with the Data Scientists in the company and the engineers in your team to design, discuss and decide on the best way to implement data pipelines with Machine Learning capabilities at this stage in our maturity. Success will be measured by the Recency and Accuracy service level indicators for our first batch model inference pipeline, which will produce an ML-backed customer segmentation data set that can be used by people and other services across the organization.
  • Successfully develop ingestion pipelines and patterns for all mission critical data sources: Work with Product engineers to establish a pattern of ingesting event logs from front end and back end services, including partnering with Product Data Scientists to establish event log schema conventions that enable easy integration into existing product data sets. Collaborate with your fellow data engineers to build towards configurable ingestion pipelines for sources that push their data into S3. Success will be measured by the percentage of Pollen data sources that are already ingested into Snowflake with each source meeting respective accuracy, recency and availability SLOs.
  • Support the team in implementing operational excellence across all our infrastructure and pipelines: Nurture our shared practices for defining service level indicators, setting service level objectives and developing monitoring & alerting and CI/CD through excellence in your own practice, providing light touch support to your colleagues as needed. Success will be measured by the percentage coverage of service level objectives, with monitoring and alerting, across all our data infrastructure and pipelines.
  • Collaborate across the team to implement automated processes for adhering to our Data Governance and Privacy Policy: Work across the engineering community at Pollen to successfully adopt the right technologies and practices as needed to enact our high privacy standards with minimal intervention by people. Success will be measured jointly across the company on the time spent (minutes) by analysts and engineers on executing on our privacy and governance policy.
  • Coach and mentor other engineers in the team: Help the junior and mid engineers in the team make stretch improvements in their already strong code quality and technical problem solving. Be the engineer that everyone looks to for tips on how to improve their engineering practices. Success will be measured by both the observable growth in the team (e.g. reduced lead time, increased deployment frequency, etc) and the direct feedback you get from them about the positive impact you’re having on their practices. 

About our culture

About Pollen

Pollen builds, curates, and delivers the best travel experiences using technology, a network of global partners, and a data-driven customer-led mindset – pairing world class entertainment with the world’s most exciting destinations.

Pollen brings you all the best experiences on pollen.co. We have two offerings: Pollen Presents and Pollen+. Pollen Presents curates experiences around your tastes and preferences you can’t find anywhere else. These experiences bring together music, sports, wellness and beyond to enable you and your friends to connect around one-of-a-kind itineraries in exciting destinations. Pollen+ always gets you more at music festivals and events when you book through us. Pollen+ partners with the biggest promoter brands and music festivals, including We Are FSTVL, Austin City Limits, Bonnaroo, C3, Electric Zoo, Live Nation and more. 

Pollen was founded in 2014 by brothers Callum & Liam Negus-Fancey. Pollen is backed by prominent investors including Kindred, Northzone, Sienna Capital, Backed and Draper Spirit. Pollen has raised over $100 million in VC funding.


GDPR Statement

When you apply to a job on this site, the personal data contained in your application will be collected by Streetteam Software Limited t/a Pollen (“Controller”), which is located at 3 Loughborough Street, Vauxhall, London, SE11 5RB and can be contacted by emailing people@pollen.co. Controller’s privacy officer is Stephanie Ng-Fragner, who can be contacted at stephanie.ng-fragner@pollen.co. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under either the standard contractual clauses or the Privacy Shield. You can obtain a copy of the standard contractual clauses by contacting us at legal@pollen.co

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. In the event that you are unsuccessful during the recruitment process, your personal data will still be retained by Controller for up to a year for the purposes of assessing your application for future vacancies. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. Please notify us if you would like your personal data erased. In addition, you may lodge a complaint with an EU supervisory authority, including the Information Commissioner’s Office, the UK regulator for data protection issues (www.ico.org.uk).

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Diversity & Inclusion at Pollen EU

Pollen’s purpose is to give people bigger lives and we want to do that for everyone. We collect this information on diversity because it is by knowing who is here, that we know who is missing – helping us drive more equitable and inclusive hiring practices.

It is completely voluntary to share this information. Whether or not you choose to take part will not affect your job application with us. Any information you submit here will be kept secure and confidential and separate from your personal data and job application.

All of the information we collect is processed in accordance with our privacy notice, the General Data Protection Regulations (GDPR) and any other applicable data protection legislation in the UK. It is in line with the Equality Act 2010. No third parties will be given access to the personal information provided unless we are required by law to do so. For more information explaining how we use your data, please see the privacy notice.

Diversity and inclusion is a priority for us here at Pollen and that means embracing people from all different backgrounds. 


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