We’re looking for a fast-learning, results driven Program Operations Coordinator to join our team. The Program Operations team are the primary users of Pollen’s product. They are responsible for the creation and management of all Pollen campaigns, as well as internal system optimisations for all stakeholders.
As a Program Operations Coordinator, you will be expected to gain a detailed knowledge of the campaign pipeline and its systems from inception to fulfilment, be able to troubleshoot basic issues and understand escalation procedures. Additionally, a coordinator would be expected to identify and report on basic areas for improvement and optimisation, supporting and collaborating with internal stakeholders to achieve day to day tasks.
In the first 12 months you will:
- Master internal processes and tooling to successfully launch campaigns to thousands of customers to some of the biggest brands in the world
- You will develop the skills to set up integrated campaigns with some of the biggest ticketing companies we are partnered with such as Frontgate and Eventbrite
- You will create key relationships with marketing, sales and our hotel sourcing team to facilitate the creation of world class Curated Travel campaigns, according to tight deadlines
- You will identify cross functional pain points within internal programs and workflows, with the ability to provide insight on how we can operate with more efficiency as Pollen scales
- Be responsible for weekly fulfilment of music campaigns under your remit, ensuring hundreds of our customers receive their tickets correctly and on time
- You will have the flexibility to identify areas of personal development that are beneficial to your growth and the overall goals of the company
About our culture
- We are results focused so you can choose your own hours & take as much vacation as you need to drive results and perform at your best. Watch our CEO talk about our innovative culture.
- Read our CEO’s open letter about our focus on Belonging, and about the mission of our women’s programme Illuminate.
- Everyone is an equity owner in the company.
Pollen builds, curates, and delivers the best travel experiences using technology, a network of global partners, and a data-driven customer-led mindset – pairing world class entertainment with the world’s most exciting destinations.
Pollen brings you all the best experiences on pollen.co. We have two offerings: Pollen Presents and Pollen+. Pollen Presents curates experiences around your tastes and preferences you can’t find anywhere else. These experiences bring together music, sports, wellness and beyond to enable you and your friends to connect around one-of-a-kind itineraries in exciting destinations. Pollen+ always gets you more at music festivals and events when you book through us. Pollen+ partners with the biggest promoter brands and music festivals, including We Are FSTVL, Austin City Limits, Bonnaroo, C3, Electric Zoo, Live Nation and more.
Pollen was founded in 2014 by brothers Callum & Liam Negus-Fancey. Pollen is backed by prominent investors including Kindred, Northzone, Sienna Capital, Backed and Draper Spirit. Pollen has raised over $100 million in VC funding.
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