We are looking to hire an experienced individual to join our Experience-Operations Team in Europe.  This is an exciting opportunity to join a rapidly growing team and to help build regional Artist Experience & Handling policy and systems for our European program - whilst structuring to scale operations rapidly.  

The ideal candidate will have a diverse and proven track record in the Tour Management and Handling of Artists across a spectrum of event types and styles – from Club shows, to large indoor events, to Greenfields festival productions.  We’re looking for individuals who have worked cross-culturally and internationally and who have made a measurable impact and established a positive industry reputation in their previous roles. 

Specifically, we’re looking for an individual with experience in:  Artist Tour Management & Artist Hospitality management across multi-day events; the advancing, directing and management of Artist Handlers & support systems in touring destinations; the coordination of curated travel experiences and “Surprise & Delight'' moments for Artists whilst on tour or in destination; and the accurate and effective transfer of contractual obligations and riders into operational delivery.  

You will thrive in a fast-paced environment with multiple destinations and projects open concurrently.  You will possess sharp time-management skills and will know how to stay organised across multiple work streams and relationships.  

The right individual will seek a deep understanding of our Artist partners, our touring obligations and the nature of the curated experiences that we are producing – ensuring that all of our partners have a distinctive, quality and positive experience – and seek to increase their future participation and engagement with our brand.  Seamless logistics and handling will be considered the baseline outcome - we’re looking for an individual who wants their reputation for global artist management and experiences they create to precede them.

In the first 12 months you will:

  • You’ll be responsible for supporting the delivery of seamless end-to-end experiences for more than 75,000 guests across 10+ destinations in Europe. Specifically, you will focus upon the experience, management and handling of our touring Artists and partners across Europe.
  • You will be the Artist-centric quality-controller and policy maker for the Experience Operations team in Europe – creating systems, schedules, documentation, briefings, destination support systems, etc that will allow for scale and the compounding responsibility of our Destination Artist teams, as we develop new destinations into core hubs of our program.
  • You will work with our Experience Managers and Destination Managers to establish a strong and agile network of Artist Handlers and Artist-centric vendor relationships across the region including but not limited to: Artist Handlers, Drivers, Runners, Security Staff, Hospitality Staff, Premium travel operators etc.
  • Leveraging your specialist knowledge and depth of experience to guide Artist operations, you will support the Program Director to carefully analyse the regional needs and systems of the team and to identify efficiencies and propose centralised systems to support regional scaling.
  • You will work with Destination Teams to source, procure, brief and quality-control localised artist handling and vendor relationships and personnel. You will review Artist Contracts and Riders and centralise the needs per experience to streamline operations and shorten our planning cycle.
  • For larger scale events and Greenfields’s productions – you will act as our lead Artist Experience Director and coordinate efforts between our centralised team and our destinations, whilst ensuring that our quality standards – both creatively and logistically are maintained or exceeded.
  • You will work closely with our Production Director & Travel Operations Manager to ensure accurate and streamlined delivery against our contractual logistical and production rider obligations. Ensuring that our baseline delivery (touring / handling / logistics) meets or exceeds expectations.
  • You will work closely with our Journey Director to develop the Artist Experience within destination – including the vetting of accommodation, setting up of tours, and the creation of Surprise and Delight moments that will create a distinctive experience for our Artist Partners.
  • You will work closely with our Account Managers and Content team to ensure that the ways in which we engage with Artists across the Pollen journey (from procurement to execution to retention) are positively impacting our traction within the industry.
  • You will tour into destinations on select projects (higher tiered and more complex events) to directly oversee and execute operational Artist Handling / Tour Management elements of the projects. Aiming to transfer knowledge and skills to our Destination partners and localised hires.
  • You will develop a rich European network of Artist service/management vendors that will add depth and detailing to our European experiences – considering both the centralised needs of the region and the destination specific deliverables for our events.
  • You will build and own the upkeep of key systems that allow for the regional planning, control and execution of production related elements of our experiences.
  • You will get your hands dirty – working operationally and collaboratively within the group to build, execute and iterate our experiences and presence within the Curated Travel market space.

About our culture

About Pollen

Pollen builds, curates, and delivers the best travel experiences using technology, a network of global partners, and a data-driven customer-led mindset – pairing world class entertainment with the world’s most exciting destinations.

Pollen brings you all the best experiences on pollen.co. We have two offerings: Pollen Presents and Pollen+. Pollen Presents curates experiences around your tastes and preferences you can’t find anywhere else. These experiences bring together music, sports, wellness and beyond to enable you and your friends to connect around one-of-a-kind itineraries in exciting destinations. Pollen+ always gets you more at music festivals and events when you book through us. Pollen+ partners with the biggest promoter brands and music festivals, including We Are FSTVL, Austin City Limits, Bonnaroo, C3, Electric Zoo, Live Nation and more. 

Pollen was founded in 2014 by brothers Callum & Liam Negus-Fancey. Pollen is backed by prominent investors including Kindred, Northzone, Sienna Capital, Backed and Draper Spirit. Pollen has raised over $100 million in VC funding.

GDPR Statement

When you apply to a job on this site, the personal data contained in your application will be collected by Streetteam Software Limited t/a Pollen (“Controller”), which is located at 3 Loughborough Street, Vauxhall, London, SE11 5RB and can be contacted by emailing people@pollen.co. Controller’s privacy officer is Stephanie Ng-Fragner, who can be contacted at stephanie.ng-fragner@pollen.co. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under either the standard contractual clauses or the Privacy Shield. You can obtain a copy of the standard contractual clauses by contacting us at legal@pollen.co

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. In the event that you are unsuccessful during the recruitment process, your personal data will still be retained by Controller for up to a year for the purposes of assessing your application for future vacancies. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. Please notify us if you would like your personal data erased. In addition, you may lodge a complaint with an EU supervisory authority, including the Information Commissioner’s Office, the UK regulator for data protection issues (www.ico.org.uk).

Apply for this Job

* Required

Diversity & Inclusion at Pollen EU

Pollen’s purpose is to give people bigger lives and we want to do that for everyone. We collect this information on diversity because it is by knowing who is here, that we know who is missing – helping us drive more equitable and inclusive hiring practices.

It is completely voluntary to share this information. Whether or not you choose to take part will not affect your job application with us. Any information you submit here will be kept secure and confidential and separate from your personal data and job application.

All of the information we collect is processed in accordance with our privacy notice, the General Data Protection Regulations (GDPR) and any other applicable data protection legislation in the UK. It is in line with the Equality Act 2010. No third parties will be given access to the personal information provided unless we are required by law to do so. For more information explaining how we use your data, please see the privacy notice.

Diversity and inclusion is a priority for us here at Pollen and that means embracing people from all different backgrounds. 

Please choose the answers that you most identify with.

Gender identify

Sexual Orientation

Do you consider yourself to be neurodiverse? (eg Dyslexia, ADHD, Aspergers, etc.)

Do you identify as having a disability, either visible or invisible?

Are you from a lower socioeconomic background

What is your highest level of education?

How would you describe your ethnicity?