As the Head of Content Research you will be responsible for using mixed methods to lead research into how artists, customers and concepts interact. By “content,” we mean the “Pollen Presents” large scale, immersive travel experiences and the marketing that surrounds them -- content is how we talk about the essence of our offering. We are interested in understanding how our creative concepts appeal to our different customer segments, what about them appeals and the audience of given artists overlap. This is a senior role given the amount of autonomy required, and you will be regularly exposed to senior decision makers and executives. You will be collaborating heavily with the Pollen Presents strategy team, who are responsible for both helping determine Pollen’s strategic direction and making those plans a reality.  

You should be whip-smart, analytical, autonomous and have an entrepreneurial drive to help shape the future strategy of Pollen. You should be able to drive insights projects independently and communicate your thinking in well-structured, thoughtfully written research and strategy deliverables with minimal oversight.

In the next six months you will:

  • Create our VIP Talent research program.

This role will be leading research relating to our work with the largest artists in the world, and how we can design the most authentic, scalable concepts. This work will range from generative to evaluative, using a full range of mixed method research approaches, including quantitative surveys, diary studies, in-depth interviews, cultural + community analyses and ethnographies. This work is designed to allow the company to understand the audiences of given VIP artists deeply, understanding the functional and emotional drivers relating to travel and fandom. 

You are successful when the company can design bespoke experiences for the audience of a given VIP artist with confidence and specificity, taking bigger bets on line up, itinerary, destination, add-ons and branding.

  • Own our content learning agenda.

As the first insights person embedded within our customer/content team you will be responsible for driving forward our content learning agenda, prioritising key content questions and hypotheses, and suggesting ideal methodologies to learn as quickly and confidently as possible. 

You are successful when your marketing, content and strategy stakeholders have adopted your learning agenda approach collaboratively, increasing the impact of learning across the team. You will execute some of the items within the learning agenda personally where appropriate, however there is a full central team of researchers and data scientists available for collaboration.

  • Scale our creative concept validation program.

The team you will be embedded within generates a high volume of creative concepts for curated travel experiences. You will build out an evaluative framework for testing concept appeal, making suggestions for creative iteration. You will need to test the interactions between our customer segments and given concepts, building a core understanding of how those segments differ across functional drivers/barriers and key emotional dimensions, such as belonging and aspiration. This work is likely to be fast paced and highly dynamic with tight deadlines.

You are successful when the company can launch scalable concepts at high volume with confidence, and increase the success rate of concept ideation through the application of insights.

  • Excel at stakeholder management

In this role, you will be expected to work across multiple teams - at any one point leading multiple cross-functional insights projects. To be successful, you will need to be able to manage multiple stakeholders all the way up to the C-suite.

  • Mentor more junior staff

As a senior researcher you will need to support the development of both more junior insights team members and non-technical colleagues through mentorship, supporting their skill growth, learning agenda and industry awareness.

About our culture

About Pollen

Pollen builds, curates, and delivers the best travel experiences using technology, a network of global partners, and a data-driven customer-led mindset – pairing world class entertainment with the world’s most exciting destinations.

Pollen brings you all the best experiences on We have two offerings: Pollen Presents and Pollen+. Pollen Presents curates experiences around your tastes and preferences you can’t find anywhere else. These experiences bring together music, sports, wellness and beyond to enable you and your friends to connect around one-of-a-kind itineraries in exciting destinations. Pollen+ always gets you more at music festivals and events when you book through us. Pollen+ partners with the biggest promoter brands and music festivals, including We Are FSTVL, Austin City Limits, Bonnaroo, C3, Electric Zoo, Live Nation and more. 

Pollen was founded in 2014 by brothers Callum & Liam Negus-Fancey. Pollen is backed by prominent investors including Kindred, Northzone, Sienna Capital, Backed and Draper Spirit. Pollen has raised over $100 million in VC funding.

GDPR Statement

When you apply to a job on this site, the personal data contained in your application will be collected by Streetteam Software Limited t/a Pollen (“Controller”), which is located at 3 Loughborough Street, Vauxhall, London, SE11 5RB and can be contacted by emailing Controller’s privacy officer is Stephanie Ng-Fragner, who can be contacted at Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under either the standard contractual clauses or the Privacy Shield. You can obtain a copy of the standard contractual clauses by contacting us at

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. In the event that you are unsuccessful during the recruitment process, your personal data will still be retained by Controller for up to a year for the purposes of assessing your application for future vacancies. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. Please notify us if you would like your personal data erased. In addition, you may lodge a complaint with an EU supervisory authority, including the Information Commissioner’s Office, the UK regulator for data protection issues (

Apply for this Job

* Required

Diversity & Inclusion at Pollen US

Pollen’s purpose is to give people bigger lives and we want to do that for everyone. We collect this information on diversity because it is by knowing who is here, that we know who is missing – helping us drive more equitable and inclusive hiring practices.

It is completely voluntary to share this information. Whether or not you choose to take part will not affect your job application with us. Any information you submit here will be kept secure and confidential and separate from your personal data and job application.

This information request is voluntary. You can choose not to answer any or all of the questions and it will not impact your application in any way. Your answers will not be visible to the job recruiter or the hiring team. All answers will be kept confidential, including (as applicable) in accordance with the ADA (Americans with Disabilities Act).

Diversity and inclusion is a priority for us here at Pollen and that means embracing people from all different backgrounds. 

Please choose the answers that you most identify with.

Gender identity

Sexual Orientation

Do you consider yourself to be neurodiverse? (eg Dyslexia, ADHD, Aspergers, etc.)

Do you identify as having a disability, either visible or invisible?

Are you from a lower socioeconomic background

What is your highest level of education?

How would you describe your ethnicity?