We’re looking for a customer-centric, data-led social media manager who can help grow Pollen into an iconic brand for travel and music lovers. You will love this role if you are passionate about connecting brands with consumers in authentic and relevant ways and using social as your platform, voice, and listening tool. You should be able to think strategically about your target demographic and the technology platform you’re designing content for. You will be responsible for defining an editorial strategy, driving overall channel growth, and owning the day-to-day management of @Pollen on IG, FB, and TW. 

Pollen’s purpose is to give people a bigger life. We do that by curating seminal moments, forging lifelong friendships and bringing people closer to the things they love. We have partnerships with major Artists and Celebrities like J Balvin, Da Baby, Ozuna, The Streets, Brett Young, Beastmade and more, with trips planned in Amsterdam, Ibiza, Las Vegas, Palm Springs, Miami, Cancun, Cabo, and more.

In the first 12 months you will:

  • Create and implement the programming and channel strategy for Pollen’s owned social handles (IG, FB, and TW), centering focus on our defined audience segments and business priorities of building brand engagement and supporting campaign sales
  • Monitor social chatter, trends, seasonality, events relevant to target audience, and campaign launches to identify and act on moments that organically engage audiences
  • Partner with Creative Production to develop content experiments that intelligently use native features like IG TV, Live, trending stickers, etc to optimize content performance, while never losing sight of target audience and brand attributes
  • Test and innovate content formats that can be turned into repeatable formats or “series”
  • Track, analyze and produce a weekly report on social analytics that will enable data-led programming and content decisions
  • Partner with Community Management team to identify key trends in customer feedback to incorporate into programming calendar
  • Partner with our Insights and Demand team to Identify tastemakers, influencers, and key customers who can be turned into advocates, content creators, and other partners
  • Partner with our Demand team to ideate, implement and understand the impact of influencer marketing programs
  • Recommend how to expand social strategy to other demo- and partner-relevant platforms (Twitter, YouTube, Twitch, etc)
  • Create or crowdsource content that is low-production-lift and native to IG (ex: Story takeovers, Story tap-through-engagement plans, UGC)
  • Create and manage social programming calendars with at least 2 weeks visibility into future posts
  • Manage daily programming of content. Includes content uploading, drafting captions, adding CTAs, checking for errors
  • Act as final quality check on all posts - typos, correct links, correct art, correct captions
  • Respond to comments from fans, talent, and notable influencers -- identifying unique opportunities to elevate community conversation


About our culture

About Pollen

Pollen builds, curates, and delivers the best travel experiences using technology, a network of global partners, and a data-driven customer-led mindset – pairing world class entertainment with the world’s most exciting destinations.

Pollen brings you all the best experiences on pollen.co. We have two offerings: Pollen Presents and Pollen+. Pollen Presents curates experiences around your tastes and preferences you can’t find anywhere else. These experiences bring together music, sports, wellness and beyond to enable you and your friends to connect around one-of-a-kind itineraries in exciting destinations. Pollen+ always gets you more at music festivals and events when you book through us. Pollen+ partners with the biggest promoter brands and music festivals, including We Are FSTVL, Austin City Limits, Bonnaroo, C3, Electric Zoo, Live Nation and more. 

Pollen was founded in 2014 by brothers Callum & Liam Negus-Fancey. Pollen is backed by prominent investors including Kindred, Northzone, Sienna Capital, Backed and Draper Spirit. Pollen has raised over $100 million in VC funding.

GDPR Statement

When you apply to a job on this site, the personal data contained in your application will be collected by Streetteam Software Limited t/a Pollen (“Controller”), which is located at 3 Loughborough Street, Vauxhall, London, SE11 5RB and can be contacted by emailing people@pollen.co. Controller’s privacy officer is Stephanie Ng-Fragner, who can be contacted at stephanie.ng-fragner@pollen.co. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under either the standard contractual clauses or the Privacy Shield. You can obtain a copy of the standard contractual clauses by contacting us at legal@pollen.co

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. In the event that you are unsuccessful during the recruitment process, your personal data will still be retained by Controller for up to a year for the purposes of assessing your application for future vacancies. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. Please notify us if you would like your personal data erased. In addition, you may lodge a complaint with an EU supervisory authority, including the Information Commissioner’s Office, the UK regulator for data protection issues (www.ico.org.uk).

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Pollen’s purpose is to give people bigger lives and we want to do that for everyone. We collect this information on diversity because it is by knowing who is here, that we know who is missing – helping us drive more equitable and inclusive hiring practices.

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Diversity and inclusion is a priority for us here at Pollen and that means embracing people from all different backgrounds. 

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