The Program Operations team are the primary users of Pollen’s product. They are responsible for the creation and management of all Pollen campaigns, as well as internal system optimisations for all stakeholders. 

As a Program Operations Manager, you will be expected to quickly gain a detailed knowledge of the campaign pipeline and it’s systems from inception to fulfilment, be able to troubleshoot issues and lead on escalation procedures. Additionally, as a manager you would be expected to identify and report on areas for improvement and optimization within the Program Operations team and on wider internal processes.

In the first 12 months you will:

  • Master internal processes and tooling to successfully launch campaigns to thousands of customers to some of the biggest brands in the world.
  • You will develop the skills to set up integrated campaigns with some of the biggest ticketing companies we are partnered with such as Frontgate and Eventbrite.
  • You will create key relationships with marketing, sales and our hotel sourcing team to facilitate the creation of world class Curated Travel campaigns, according to tight deadlines.
  • Be responsible for weekly fulfilment of music campaigns under your remit, ensuring hundreds of our customers receive their tickets correctly and on time. 
  • Identify, lead and manage the development and implementing of new operational processes within the program operations team and the ability to train other teams on new processes
  • Coach the campaign operations coordinators to ensure they have an in depth understanding of internal systems to support sales and account management teams ensuring trips are built and maintained accurately
  • Support the Customer Operations team to ensure all travellers are selling on accurate inventory including ensuring the swap process pre event managed and maintained cleanly including assisting with data requirements including orphan numbers and inventory alerts
  • Build a relationship with the outsourced team to ensure the teams capacity is optimized for maximum impact and regular, easy to train tasks are continuously handed over to increase multiple teams capacity
  • Create and maintain playbooks for use across the company ensuring information can be shared cross functionally accurately including training material for new hires.
  • Assist day - day process across teams is maintained as the company scales including expanding knowledge to assist formals with campaign operations
  • Learn the Pollen internal processes and differences to ensure you have the knowledge to scale yourself as the the product lines merge
  • Ability to manage control fulfilment from end to end & report effectively on any issues 
  • Build strong relationships to be reliable and knowledgeable on various campaigns and events to orchestrate the successful operations of a campaign across all departments from start to end
  • You will have the flexibility to identify areas of personal development that are beneficial to your growth and the overall goals of the company.

About our culture

About Pollen

Pollen is on a mission to have all the best experiences in one place. With Pollen+ you can pick from a highly curated selection of world class festivals and events such as Lollapalooza, Austin City Limits and Wireless festival. With Pollen Presents you can discover experiences only available through us, where we bring every major category of entertainment including music, sport and lifestyle to the most exciting destinations in the world such as Las Vegas, Ibiza and Los Cabos.

We are growing fast and have made over $400 million in experiences sold at more than fifty of the best destinations globally. We have offices throughout North America and Europe, and have raised more than $100 million in venture funding from Northzone, Draper, Kindred, Backed and Sienna Capital.

www.pollen.co


GDPR Statement

When you apply to a job on this site, the personal data contained in your application will be collected by Streetteam Software Limited t/a Pollen (“Controller”), which is located at 3 Loughborough Street, Vauxhall, London, SE11 5RB and can be contacted by emailing people@pollen.co. Controller’s privacy officer is Stephanie Ng-Fragner, who can be contacted at stephanie.ng-fragner@pollen.co. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under either the standard contractual clauses or the Privacy Shield. You can obtain a copy of the standard contractual clauses by contacting us at legal@pollen.co

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. In the event that you are unsuccessful during the recruitment process, your personal data will still be retained by Controller for up to a year for the purposes of assessing your application for future vacancies. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. Please notify us if you would like your personal data erased. In addition, you may lodge a complaint with an EU supervisory authority, including the Information Commissioner’s Office, the UK regulator for data protection issues (www.ico.org.uk).

Apply for this Job

* Required
  
  


Diversity & Inclusion at Pollen US

Pollen’s purpose is to give people bigger lives and we want to do that for everyone. We collect this information on diversity because it is by knowing who is here, that we know who is missing – helping us drive more equitable and inclusive hiring practices.

It is completely voluntary to share this information. Whether or not you choose to take part will not affect your job application with us. Any information you submit here will be kept secure and confidential and separate from your personal data and job application.

This information request is voluntary. You can choose not to answer any or all of the questions and it will not impact your application in any way. Your answers will not be visible to the job recruiter or the hiring team. All answers will be kept confidential, including (as applicable) in accordance with the ADA (Americans with Disabilities Act).

Diversity and inclusion is a priority for us here at Pollen and that means embracing people from all different backgrounds. 


Please choose the answers that you most identify with.

Gender identity






Sexual Orientation




Do you consider yourself to be neurodiverse? (eg Dyslexia, ADHD, Aspergers, etc.)



Do you identify as having a disability, either visible or invisible?



Are you from a lower socioeconomic background




What is your highest level of education?








How would you describe your ethnicity?