We put customers at the centre of everything we do. And, our dynamic Customer Experience team is there leading from the front to ensure every interaction with our customers is world class. We are after a Customer Experience Support agent to join our frontline team as we seek unrivalled customer happiness and loyalty.

In the next 6 months you will:

  • Use your amazing customer service skills to engage with and deliver exceptional customer service experiences to customers across all channels - phone, live chat, email, and social media
  • Gain a wealth of knowledge regarding the music and travel industry and learn how to troubleshoot common booking issues and elevate customer experience
  • Master the tools and systems that will be used to perform your role; Kustomer, Slack, Aircall, Google Suite, Stripe, and Notion
  • Troubleshoot complex customer issues that require working and communicating with different functions
  • Become a subject matter expert and a master at diffusing escalated situations and solving problems in creative ways to ensure the highest level of customer satisfaction
  • Assist the Customer Experience Lead in identifying support trends through data gathering that can be shared to the broader organization - having a data-driven
  • Participate in several projects that involve proactive customer outreach including following up on support queries, feedback/research, and much, much more

4 month 0 hour contract, with possible extension or permanent role 

About our culture

About Pollen

Pollen is on a mission to have all the best experiences in one place. With Pollen+ you can pick from a highly curated selection of world class festivals and events such as Lollapalooza, Austin City Limits and Wireless festival. With Pollen Presents you can discover experiences only available through us, where we bring every major category of entertainment including music, sport and lifestyle to the most exciting destinations in the world such as Las Vegas, Ibiza and Los Cabos.

We are growing fast and have made over $400 million in experiences sold at more than fifty of the best destinations globally. We have offices throughout North America and Europe, and have raised more than $100 million in venture funding from Northzone, Draper, Kindred, Backed and Sienna Capital.

www.pollen.co


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