The Program Operations team are the primary users of Pollen’s product. They are responsible for the creation and management of all Pollen campaigns, as well as internal system optimisations for all stakeholders.
As a Program Operations Coordinator, you will be expected to gain a detailed knowledge of the campaign pipeline and it’s systems from inception to fulfilment, be able to troubleshoot basic issues and understand escalation procedures. Additionally, a coordinator would be expected to identify and report on basic areas for improvement and optimization - supporting and collaborating with internal stakeholders to achieve day to day tasks.
In the next 6 months you will:
- Master internal processes and tooling to successfully launch campaigns to thousands of customers to some of the biggest brands in the world.
- You will develop the skills to set up integrated campaigns with some of the biggest ticketing companies we are partnered with such as Frontgate and Eventbrite.
- You will create key relationships with marketing, sales and our hotel sourcing team to facilitate the creation of world class Curated Travel campaigns, according to tight deadlines.
- You will identify cross functional pain points within internal programs and workflows, with the ability to provide insight on how we can operate with more efficiency as Pollen scales.
- Be responsible for weekly fulfilment of music campaigns under your remit, ensuring hundreds of our customers receive their tickets correctly and on time.
- You will have the flexibility to identify areas of personal development that are beneficial to your growth and the overall goals of the company.
About our culture
- We are results focused so you can choose your own hours & take as much vacation as you need to drive results and perform at your best. Watch our CEO talk about our innovative culture.
- Read our CEO’s open letter about our focus on Belonging, and about the mission of our women’s programme Illuminate.
- Everyone is an equity owner in the company.
Pollen is on a mission to have all the best experiences in one place. With Pollen+ you can pick from a highly curated selection of world class festivals and events such as Lollapalooza, Austin City Limits and Wireless festival. With Pollen Presents you can discover experiences only available through us, where we bring every major category of entertainment including music, sport and lifestyle to the most exciting destinations in the world such as Las Vegas, Ibiza and Los Cabos.
We are growing fast and have made over $400 million in experiences sold at more than fifty of the best destinations globally. We have offices throughout North America and Europe, and have raised more than $100 million in venture funding from Northzone, Draper, Kindred, Backed and Sienna Capital.
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