Description

At the end of 2021 we’re projecting 100s of 1000s of people will be attending an event sold through the Pollen Marketplace. We do not want to be directly involved in the operation of those events, but we want to retain control of key touchpoints which improve the experience for our customers. These are all areas that are ripe ground for innovation and operational scalability initiatives, and we expect automation and process to play a huge part in our growth.

As Pollen scales our curated experiences model, having a compelling and impressive customer experience will become increasingly critical to our success. To facilitate this, we’re seeking a Product Manager for Automation to strategically enhance the features of our internal tools and platforms that tie to the customer experience.

In 12 months, this person will have:

  • Designed the vision for this new team, communicating it both within the tech team & to key business stakeholders. Created a clear plan and a cohesive strategy that evolves with the business.
  • Delivered key value to the business both from an internal employee and customer experience perspective across both the way Pollen employees use systems like Braze, Kustomer and Salesforce along with how these tools enhance the Pollen event experience.
  • Taken ownership of features to ensure their overarching business success. This includes discovery and definition, evaluating business viability, stakeholder communications, and measuring success of the projects.
  • Become the subject matter expert on the systems that drive automation both internally and externally. Enhance understanding of other Pollen employees of the capabilities of these systems.
  • Built rapport with business stakeholders, measured by how well your team’s roadmap is understood, and the satisfaction with the team feeling they are producing the features the business needs, before the time they need them. Created a structure to measure this regularly with actionable insights.
  • Developed the Automation team culture, creating a high performing team that is excited to come to work together every day.
  • Created a methodology to measure how the technology used impacts our north star metrics as a company

About our culture

About Pollen

Pollen is on a mission to have all the best experiences in one place. With Pollen+ you can pick from a highly curated selection of world class festivals and events such as Lollapalooza, Austin City Limits and Wireless festival. With Pollen Presents you can discover experiences only available through us, where we bring every major category of entertainment including music, sport and lifestyle to the most exciting destinations in the world such as Las Vegas, Ibiza and Los Cabos.

We are growing fast, with over $500 million in sales to date across hundreds of experiences at more than fifty of the best destinations globally. We have offices throughout North America and Europe, and have raised more than $100 million in venture funding from Northzone, Draper, Kindred, Backed and Sienna Capital.

www.pollen.co

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