Learning and Development facilitator

Who we are

We’re Policy Expert, a home and motor insurance provider and we’re on a mission to shake up the personal insurance industry. We feel that insurers have under-served customers for too long with confusing policies, expensive renewals and frustrating claims processes. It is time to put customers first!

Since we formed in 2011, we’ve been using breakthrough thinking and proprietary tech to provide insurance that’s clear, fair and great value. And people like what we do. So much so that we now have well over one million customers, driven by our double-digit growth. We also take great pride in having been the UK’s No.1-rated home insurance provider for 9 years.

We have big aspirations. Our ‘North Star’ is ‘To be the most successful insurance disruptor people want to stay with for life’. As we grow, we plan on continuing to challenge the norms of an insurance industry whose reputation for customer trust is low, where switching between providers is high and insurance cover is often seen as a costly ‘grudge purchase’.

We aim to build longer and deeper relationships with our customers and to help them see insurance as being a help, not a hindrance.

The role and what you’ll be doing:

Policy Expert is a fast-paced environment that demands a flexible, enthusiastic approach to work. Our people are crucial to our customer-first approach and in turn, our support colleagues in L&D strive to deliver excellent service to meet our colleagues’ own needs for personal and professional development.

As a facilitator you are the front of house for the L&D team; you are directly meeting, engaging, inspiring, and developing others through the learning interventions you facilitate.

You will need to ensure your knowledge of the training materials you are tasked with delivering is exceptional and you will be continually focused on engaging colleagues throughout your sessions.

This is a fantastic opportunity, for someone who is energetic and passionate about learning, as well as attuned to meeting business needs and objectives.

Most of this role will be spent facilitating sessions in person, so the majority of the week you will be either on your feet in the training rooms, or occasionally hosting online sessions via Microsoft Teams.

The role will principally be focused on operational training needs for our call centre; in Milton Keynes and may range from delivering induction sessions on our products, question set, insurance principles and also follow-on workshops around service and sales skills for example. Additionally, from time to time, there may be new rollouts around product, regulation or process changes, and short performance-based ‘buzz sessions’ and/ or coaching delivery.

Key Responsibilities: -

• Training facilitation in the classroom and online where applicable
• Occasional coaching one to one with colleagues
• Some minor administration work – for examples: updating existing materials, adding additional content, planning and managing calendar bookings and/or attendance logging

So then… who are you?

You will be a highly motivated individual who has the ability and determination to consistently meet expectations and achieve on targets set. An effective communicator, with the ability to deal with high volumes of Training keeping engaged and responsive to the business needs.

The core attributes we would value in this role are:

• Proven experience within the field of L&D particularly training delivery.
• Positive, supportive and engaging.
• A real team player with a can- do attitude. Setting clear objectives for yourself.
• You will be a brand ambassador for Policy Expert and the Learning & Development team at all times.
• You are continuously focused on improving yourself and others.
• You are focused on quality and compliance, and you are not afraid to admit the limits of your own knowledge and come back to delegates with the correct answer when necessary.
• You can energise yourself and your delivery around different subject matter focuses – for example sales techniques and customer service.
• You are passionate about helping others across the business.
• You possess excellent communication skills with the ability to read a room, receive feedback and adapt where necessary.
• You are comfortable with being on your feet and bringing positive uplifting energy to your internal customers.
• You are confident to address behavioural concerns and overcome barriers in the learning environment.
• You demonstrate strong time management skills during session delivery as well as during any timespan when you are not facilitating sessions

What we stand for and what we provide

We want everyone to feel valued and rewarded in their work. We therefore offer all employees:

• Competitive starting salary
• Enhanced Holiday Allowance Scheme
• 16-week maternity leave
• Employee Assistance Programme 24/7
• Trained Mental Health Champions
• Social Events
• Access to discounts across multi-retailers

We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit purely on the basis of an individual’s skills, knowledge and experience. The quality and growing diversity of our people backs this up.

Next Steps

• If your CV ticks the right boxes, we’ll be in touch to arrange a pre-screen interview with our Talent Acquisition team.
• Following this stage, if successful, you’ll be invited to a face-to-face interview