Policy Expert – IT Systems & Administrator

🚀 We’re on a mission to make: The most successful insurance disruptor people want to stay with for life

Are you ready to transform the insurance industry with innovative technology? At Policy Expert, we are on a mission to revolutionize Home, Pet, and Motor insurance, making it clear, fair, and great value for customers. Since our inception in 2011, our breakthrough thinking and proprietary tech, have won us over 1.5 million customers and the title of the UK’s No.1-rated home insurance provider for 9 years. 🏆

Hear from our team about what it's like working at Policy Expert ✨

About the IT Support Team:

Based primarily at our London office, you’ll be reporting to the Group Head of IT Infrastructure and working alongside your peers including those from other office locations. You’ll have a full understanding of the support needs of the other office locations to work together with the larger team, but your primary focus will be service of the London office.

Your day to day:

Troubleshooting and resolving all issues relating to hardware, software(3^rdparty and OS), network, printer and telephony.
Performing administration tasks for all IT users including setting up new starters, removing leavers, changing passwords, etc.
Maintaining all IT assets to ensure details are recorded and updated/moved as required.
Setting up new assets because of new starters or office moves, ensuring these are configured correctly.
Pro-actively managing the update and patch cycles for the IT assets, both Mac and PC.
VIP and visitor support within meeting room AV systems.
Identifying service improvements/enhancements to ensure that the department continues to be agile and can respond to the ever-changing needs of the business.
Working in a rota/on-call capacity to ensure IT support coverage over the core business hours.

Who are you:

You will have worked as an IT professional within a fast paced, ever-changing environment. You will have the ability to prioritise, understanding the business impact of any IT issue and quickly identify and solve the problem. Given the data and systems you will be dealing with you will have a high degree of confidentiality and exceptional attention to detail.

You will need to be flexible, helping colleagues with basic IT needs as well as those with a greater understanding of the basics and needing more advanced assistance. Sharing your knowledge to help push the business forward and be the IT site lead in key projects.

Minimum of 3 years’ experience in a hands-on 2^ndline IT support role.
A good technical background and experience in supporting a variety of technologies and systems.
Strong Apple macOS and Windows 10/11 skills.
Microsoft Active Directory (Azure Entra and on-prem), WSUS and Group Policies.
Office365 administration including OneDrive, SharePoint, and Intune.
Working knowledge of PowerShell and ideally Apple scripting.
Working knowledge of 3^rdparty patch management systems.
Strong professional, interpersonal and customer care skills. (Ability to relay complex technical information to non-technical staff)
Strong organisational and time management skills with the ability to manage your own time efficiently and effectively.
A pro-active approach to work and problem solving, and the ability to spot and deal with issues as they occur.
A high level of personal integrity, you display respect and empathy for others and are consistent, open and honest.
Ability to travel between sites as required for support (Expenses incurred from business support will be fully reimbursed).

Benefits:

📍 This role will be based in our London office in a Hybrid mode (4 days in the office).

💸 Generous Pension contribution scheme

🏥 Private medical & Dental cover

📚 Learning budget of £1,000 a year + Study leave (with encouragement to use it)

😁 Enhanced maternity & paternity

🚉 Travel season ticket loan

🎟️ Access to a wide selection of London O2 events and use of a Private Lounge

🌈 Employee Wellbeing Programme

What We Stand for and Next Steps “We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit based solely on an individual’s skills, knowledge, and experience. The quality and growing diversity of our team is a testament to this commitment”

At Policy Expert, we are committed to fostering an inclusive and supportive environment for all candidates. If you require any reasonable adjustments during the interview process to accommodate your needs, please do not hesitate to let us know. We are dedicated to ensuring every candidate has an equal opportunity to succeed and will work with you to provide the necessary support.

We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful. Please be encouraged to apply even if you do not meet all the requirements.

Useful links:

Glassdoor | Trust Pilot | Best Companies

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IT & Systems Administrator

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