Job Title Business Analyst

Department Tech

Reports to Head of Business Analysis

Location London

Who we are

We’re Policy Expert, a home and motor insurance provider and we’re on a mission to shake up the personal insurance industry. We feel that insurers have under-served customers for too long with confusing policies, expensive renewals and frustrating claims processes. It is time to put customers first!

Since we formed in 2011, we’ve been using breakthrough thinking and proprietary tech to provide insurance that’s clear, fair and great value. And people like what we do. So much so that we now have well over one million customers, driven by our double-digit growth. We also take great pride in having been the UK’s No.1-rated home insurance provider for 9 years.

We have big aspirations. Our ‘North Star’ is ‘To be the most successful insurance disruptor people want to stay with for life’. As we grow, we plan on continuing to challenge the norms of an insurance industry whose reputation for customer trust is low, where switching between providers is high and insurance cover is often seen as a costly ‘grudge purchase’.

We aim to build longer and deeper relationships with our customers and to help them see insurance as being a help, not a hindrance.

The role and what you'll be doing

Our Business Analysis team collaborates with all areas of our business to deliver and maintain a market leading, ever improving experience for our customers and operational staff.

We are responsible for articulating and managing requirements which enhance our proprietary technology trading platforms. Gathering input and feedback from our customers, our business and Tech teams is an essential way to ensure that we’re delivering value efficiently and responsibly.

Discover

Investigate business problems and opportunities prioritised by our Heads of Product, validating our understanding, the potential benefits and working with our business, delivery and tech experts on an approach that creates value for our customers.

You will be able to articulate the commercial value of an idea to communicate the value of the work we do.

Collaborate

You will work across and manage a wide a range of stakeholders to chart a path to delivery, prioritising sprint backlogs while ensuring the process has been collaborative and clear to others. You will also ensure that the delivery dovetails with the product strategy and broader Policy Expert ‘North Star’.

Support colleagues by encouraging best practices inside and outside the teams.

Deliver

Take a well-defined idea and be responsible for nurturing it through to implementation and beyond.

Organise and run workshops to extract requirements from key stakeholders.
Provide insight and options to tech and our business.
Create informative documentation, such as Business Process Models, Wireframes and User Stories.
Support the implementation of stories with the teams.
Monitor and measure success of each initiative

So then... who are you?

To help support our drive to disrupt the insurance industry and build deeper relationships with our customers, we’re looking for a dynamic, self-motivated problem solver.
Knowledge of the UK Personal Lines Insurance industry would be helpful, but what is more important are the skills to analyse, question, collaborate and communicate.
A strong team player: collaboration is a big thing for us so being able to challenge / support and be challenged / supported by others is key to our continuous improvement.
Be interested in good delivery fundamentals such as, quality, speed to market, optimising for flow, delivering value early, and take pride in the products our teams create and the principals on which they’re delivered.
An open and honest communicator who is able to motivate, lead and challenge.

What we stand for and what we provide

We want everyone to feel valued and rewarded in their work. We therefore offer all employees:

Private medical cover with Vitality
Dental Insurance
Hybrid working
Training and education through LinkedIn learning and Plurasight
Travel season ticket loan
Social events through the year
Access to selected London O2 events and use of a Private Lounge.
Employee Wellbeing Programme

We pride ourselves on being an equal opportunity employer. We treat all applications equally and recruit purely on the basis of an individual’s skills, knowledge and experience. The quality and growing diversity of our people backs this up.

Next Steps

If your CV ticks the right boxes, we’ll be in touch to arrange a pre-screen interview with our Talent Acquisition team.
Following this stage, if successful, you’ll be invited to a face-to-face interview

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