Head of People Experience

Job Title          Head of People Experience

Department    People Experience

Reports to      Chief People Officer

Location         London

Who we are

We’re Policy Expert, a Personal Lines insurance provider and we’re on a mission to shake up the personal insurance industry. We feel that insurers have under-served customers for too long with confusing policies, expensive renewals and frustrating claims processes. It is time to put customers first!

Since we formed in 2011, we’ve been using breakthrough thinking and proprietary tech to provide insurance that’s clear, fair and great value. And people like what we do. So much so that we now have well over one million customers, driven by our double-digit growth. We also take great pride in having been the UK’s No.1-rated home insurance provider for 9 years.

We have big aspirations. Our ‘North Star’ is ‘To be the most successful insurance disruptor people want to stay with for life’. As we grow, we plan on continuing to challenge the norms of an insurance industry whose reputation for customer trust is low, where switching between providers is high and insurance cover is often seen as a costly ‘grudge purchase’.

We aim to build longer and deeper relationships with our customers and to help them see insurance as being a help, not a hindrance

The role and what you’ll be doing:

As Head of People Experience you will be responsible for implementing the people strategy within our London office, ensuring they are aligned with the company vision and business goals. You will take ownership of the full People Experience journey including, onboarding, talent management, DE&I and culture & wellbeing.

You will be leading and driving our colleague engagement and retention, enabling business growth through the management, implementation, and delivery of innovative strategies to maximise colleague engagement and shape an inclusive and supportive work culture.

Key Responsibilities: -

• Work to create an environment that fosters collaboration, innovation, and support.
• Own and champion our wellbeing strategy and foster a culture of inclusion and engagement where all colleagues feel valued and can achieve their maximum potential.
• Contribute to succession planning by pinpointing critical roles and high-potential colleagues.
• Develop plans for utilising people experience teams in pursuit of business goals.
• Inspiring and leading the People Experience team.
• Provide support to the Learning & Development team to drive capability and performance through the learning initiative and programs.
• Leading the People Experience team in delivering a best-in-class employee experience.
• Support and lead on cross-functional people-related projects specifically focusing on our key strategic initiatives.
• Effective management of HR systems, technology, and data analytics to support the business needs and people decisions within the business.
• Support with the development and delivery of people experience policies that comply with legal requirements and reflect the company's mission and values. These policies cover a wide range of areas such as employee conduct, diversity and inclusion, workplace safety, and benefits.
• Support with colleague surveys.
• Ensure policies are clearly communicated and consistently enforced across the business.
• Partner with senior management to address day-to-day people-related operational issues such as employee relations, compensation reviews, escalated benefits issues, performance management and training.
• Implement and manage compliance efforts with all the employment laws and regulations relating to all aspects of the colleague's life cycle.
• Act as an employee champion and change agent by anticipating people-related needs and delivering value-added services for the benefit of the employees.
• Stay abreast of changes in labour laws and regulations.
• Maintain an effective level of business literacy including company goals, mission, financial position, strategy, competition, technology, and culture.
• Investigate claims of misconduct and escalate to the legal team as required.
• Maintaining current knowledge of industry trends and employment legislation to ensure regulatory compliance. Identifies trends that could impact the organisation objectives.
• Driving the change management of the organisation.
• Develop and manage annual budgets for the department.

So then… who are you?

You will be adept at translating business strategy into relatable end-user stories and be skilled in supporting them to feel a part of something bigger.  You will show Empathy, sensitivity, and a deep understanding of people, working with credibility and a high impact across the business.

The core attributes we would value in this role are:

• University degree in human resources, CIPD or a Level 5 Associate Diploma in People Management or a Level 7 Advanced Diploma in Strategic People Management
• Knowledge on building competitive compensation packages.
• Strong background in business, understanding how to operationalise and measure people's success within the business.
• Well-developed analytical capability with the ability to present insights concisely and simply with maximum impact.

• A strong track record of improving engagement and retention within a similar industry and the ability to create a unique employer brand aligned to the culture, mission, and values.

• Good experience working with data and data analytics techniques.

• Innovative: Seeks out ways over, around, or through barriers to success.
• Collaborative: Enjoys working one-on-one, in small groups, and in public speaking. Fluent, sharp-witted, command of language. Keeps people informed.
• Supportive: Prioritizes relationships and open dialogue to better understand the challenges faced by customers. Positions business solutions in a compelling way. Focuses on the customer, rather than the product being sold.
• Dynamic: Determines opportunities and threats through a comprehensive analysis of current and future trends. Comprehends the big picture and enjoys being challenged.

What we stand for and what we provide

We want everyone to feel valued and rewarded in their work. We therefore offer all employees:

• Competitive starting salary
• Enhanced Holiday Allowance Scheme
• Enhanced maternity leave
• Employee Assistance Programme 24/7
• Trained Mental Health Champions
• Social Events
• Access to discounts across multi-retailers

We pride ourselves on being an equal-opportunity employer. We treat all applications equally and recruit purely based on an individual’s skills, knowledge, and experience. The quality and growing diversity of our people backs this up.

Next Steps 

Whether successful or not, we will be in touch within 14 working days.