We are looking for a Senior Product Analyst!
Sitting within the Data team that works across Customer, Supply, Finance, Marketing & Product departments, you will be the primary point of contact for the Product Squads. As a Senior Product Analyst you will help our product managers understand how users (both members and supply partners) interact with our products across web and app using the rich data we capture on every visit to our sites, ultimately shaping the product roadmap of what gets built, tested and deployed.
Our data stack
We collect data from dozens of data sources, ranging from transactional data, availability data, payments data, customer event-level data, voice-of-customer data, third party data and much much more. Our historical data runs into tens of billions of records and grows at a rate of tens of millions of records every day. Our data is extremely varied, some being very finely-grained, event-level data, other being already aggregated to various degrees.
For user behavioural data we leverage Snowplow first party tracking for our standardised reporting metrics and Heap for agile product analysis.
We use Snowflake as our data warehouse technology of choice that houses a wide variety of data products, ranging from raw data all the way to dimensional models. We use Tableau as our visualisation tool of choice.
Our wider ecosystem of tools and partners includes Snowplow, Docker, Braze, GA4, Salesforce, Airflow, S3. Everything runs in AWS.
Our team culture
The data team is an enthusiastic group who are passionate about our profession. We are continuously maintaining our team culture via things like retros, weekly socials, open door mentality and cross profession knowledge sharing. We adopt a fail fast mentality that promotes a safe environment for our team to upskill comfortably. Our team make up reflects the company ethos of inclusion and diversity, we are made up of a collection of different people/genders/backgrounds and celebrate our differences. Ultimately we are a team and we work as one together as one, no individual is solely responsible for any area of our pipeline, our successes and failures are shared.
We operate in an agile way, ensuring that we are flexible enough to deliver high impact business benefits quickly.
Secret Escapes adopt a buddy system where you will be assigned a buddy within the organisation that will be responsible for introducing you into what it is like to work here and offer a safe space to ask questions.
If you would like an insight into how Secret Escapes prioritises data here’s a couple of interesting links:
- Secret Escapes modernises its web analytics capabilities with dbt Cloud - https://www.getdbt.com/case-studies/secret-escapes
Secret Escapes gives all employees analytics freedom - https://www.biztory.com/testimonials/customer-story-secret-escapesMy first Hack day: Kirsten Grieve, Data Warehouse Engineer - https://careers.secretescapes.com/blog/my-first-hack-day-kirsten-grieve-data-warehouse-engineer/
The story behind Secret Escapes and Travelist.pl
Secret Escapes is the world’s leading, members-only travel and experiences company. We inspire the world to escape by bringing hand-picked offers at unbeatable prices to millions of members worldwide across our Secret Escapes, Travelist, Slevomat, TravelBird and Pigsback brands.
Since our launch in 2011 we have welcomed over 60 million members globally. We’re backed by some of the smartest and most successful investors out there, including Google Ventures, and are a resilient, forward looking scale-up with big ambitions.
We transformed our business during the pandemic, pivoting our customer and supplier value proposition and are emerging stronger, more profitable and more ambitious than ever. Come and grow with us.
The role is based in Poland and the contract will be signed with our Polish entity Travelist.pl that offers variety of benefits including 4 weeks per year of workation.
We have a 40 hour working week but we enjoy the flexibility of working core hours (10-4pm) either fully remote or in a hybrid home / office pattern, but we take every opportunity we can to get together and collaborate! We allocate some time/funds for your personal development and we have a monthly hackday where you’re free to work on any innovative idea you may have for the business!
The Role & what you’ll do
This is a fantastic opportunity for a Senior Product Analyst with a passion for analysis to help utilise our modern data infrastructure and tooling to answer important questions about our Products. As a Senior Product Analyst you will be:
- Partnering with the Product Managers to identify and define product KPIs, build dashboards and conduct analysis to measure product performance
- Supporting the product team in running AB tests on new product features, including defining KPIs, success criteria, owning reporting, hypothesis generation and ensuring statistical robustness in our experiments
- Leveraging your knowledge of the business impact of past and suggested feature requests or new product development to build business cases outlining potential opportunities
- Collaborating with our team to manage our tagging and tracking requirements - to surface the data you will be working with on a day-to-day basis
- Presenting findings and engaging with stakeholders at all levels including C-Suite and work with the Senior Leadership in Product and Data to shape and prioritise the product analytics roadmap
- Be part of/Support a larger analyst community around the business
How the magic happens
This role will be seated within the established Data Team to support growth of Product Analytics at Secret Escapes. You will reinforce and develop the data presence within the company to promote data culture and data driven decision making.
This is a relatively new team approximately 5 years old, consisting of 12 people in a combination of management and developers within Data Science, Data Engineering, Analytics Engineering and Digital Analytics and recently added Product Analytics.
Things you will be working on
- AB testing framework that will provide consistent and coherent information about the performance of AB tests
- Developing a Key Metrics suite as a to easily establish the health of our product(s)
- Providing insights and identifying trends in user behaviour and product usage to increase conversion and customer satisfaction
- Design and develop standardised reporting framework for repetitive analysis
- Establishing ways of working processes with the Product team eg. agile, SLAs, backlog etc.
You have:
- Experience querying very large behavioural data using SQL
- Experience with a product analytics tool or similar to understand user behaviour (Heap, ContentSquare, Google Analytics)
- Ability to visualise data with modern and traditional tools eg Tableau or similar, Google sheets or similar
- Able to create a narrative from data and present this narrative in a coherent and compelling way
- Experience creating, directing, analysing AB tests and the methodologies behind them (eg AB, AA, one/two sided etc)
- Utilise statistical analysis to answer questions around correlation and causation (eg. regression)
- Ability to make executive decisions towards pragmatic or detailed analysis
And you are...
- An inquisitive thinker that often attempts new ways of approaching common/existing problems
- Comfortable challenging the status quo
- Comfortable framing opportunities Secret Escapes can embark on
- Interested in learning other coding languages and tools for analysis (eg. Python, R, dbt)
We are an equal opportunity employer:
Diversity and inclusion are important to us at Secret Escapes and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated
