Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at and on Facebook (, YouTube (, Twitter (, and Instagram (

Get to know the role

Job Title: Sr. Palo Alto Network Engineer

Job Summary: The Sr. Palo Alto Network Engineer is responsible for installing, supporting and maintaining Palo Alto Networks suite of products. They are also responsible for network design, network performance, solving technical issues, updating job knowledge, installing and upgrading network equipment, ensuring network security, managing firewall changes, and providing service desk support for escalations. This position will work within Information Technology (IT), collaborate with Information Security, Facilities and vendors to plan, design, implement and oversee all network services including virtual private networking (VPN), firewall, Internet circuits, and routing across all TPCi sites. As a member of the IT Infrastructure team, you will focus on the availability, reliability, capacity and quality of these services using tools such as ThousandEyes, ExtraHop, Solarwinds and Sumo Logic.

FLSA Classification (US Only): Exempt

People Manager: No

What you’ll do

  • Configure firewalls via Panorama management software
  • Design and implement network infrastructure supporting TPCi data, voice and video systems
  • Manage, maintain and monitor network infrastructure such as firewalls, routers, switches, wireless access points, Internet circuits, server rooms and network closets
  • Ensure network security by upgrading firmware and software on firewalls and network devices, as well as by making configuration changes per security best practices and Information Security guidance
  • Troubleshoot routing and switching in a multi-site environment, as well as network connectivity with cloud environments such as Amazon Web Services (AWS) or Azure, and remote Disaster Recovery environments
  • Troubleshoot IT infrastructure technologies, including network issues with firewall, wireless, storage, server, virtual and cloud environments
  • Document the design, operation, and troubleshooting of network platforms and procedures
  • Provide specific, detailed recommendations for Palo Alto and network related hardware and software selection, implementation techniques and tools for the most efficient solution to meet business needs, including present and future capacity requirements
  • Conduct testing of firewall and network systems
  • Create network infrastructure performance reports and dashboards in tools like Panorama, Solarwinds, ThousandEyes, ExtraHop and Sumo Logic
  • Monitor IT Infrastructure service performance including network availability, reliability, quality, and capacity
  • Maintain technical expertise in Palo Alto Network technologies
  • Evaluate and report on new network technologies and industry trends to enhance capabilities of the network to support business needs
  • Coordinate with other departments and vendors to support construction and growth initiatives
  • Supervise vendors and contractors performing infrastructure implementations
  • Mentor IT staff on firewall and network technologies
  • Support local and remote users via IT Support ticketing systems, emails, Slack, phone calls, and as part of a Tier 2 after hours on-call rotation             

What you’ll bring

  • 8+ years of hands-on Palo Alto Networks firewall configuration experience
  • 5+ years of hands-on Panorama configuration experience supporting firewalls across multiple sites utilizing Device Group hierarchies and Template Stacks
  • 5+ years of Tier 2 or higher firewall/network support experience
  • 2+ years of Border Gateway Protocol (BGP) configuration and troubleshooting experience
  • Expert level experience configuring firewall security policies, network address translation (NAT), remote user virtual private network (VPN), and site-to-site VPN tunnels
  • Expert understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) fundamentals, subnetting, Domain Name System (DNS), and Dynamic Host Configuration Protocol (DHCP)
  • Significant routing troubleshooting experience
  • Significant packet capture analysis experience and familiarity with tools such as Wireshark or tcpdump
  • Network performance analysis and monitoring experience
  • Palo Alto Networks Certified Network Security Engineer (PCNSE) certification required within six months
  • Cisco Certified Network Associate (CCNA) or higher required, CCNP preferred

How you’ll be successful

  • Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
  • Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.  
  • Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
  • Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. 
  • Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.  
  • Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

  • An employee first culture
  • Company events that celebrate the spirit of Pokémon
  • Competitive cash-based compensation programs
  • 100% employer-paid healthcare premiums for you
  • Generous paid family leave
  • Employer-paid life insurance
  • Employer-paid long and short-term income protection insurance
  • Fitness reimbursement
  • Commuter benefit
  • LinkedIn learning
  • Comprehensive relocation package
  • Hybrid work environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

Internal Job Code: TE.INNS.P4

Internal Job Profile: Network Operations Engineer (IC4)



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