Get to know The Pokémon Company International

The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was launched in Japan in 1996 and today is one of the most popular children's entertainment properties in the world.

Learn more online at Pokemon.com and on Facebook (facebook.com/pokemon), YouTube (youtube.com/pokemon), Twitter (twitter.com/pokemon), and Instagram (instagram.com/pokemon).

Get to know the role

Job Title: Program Manager (Supply Chain / Automated Retail)

Job Summary:

This is an exciting opportunity for an experienced, analytical, and innovative supply chain Program Manager with a love for Pokémon, delighting customers, defining processes, collaborating and driving positive change. Our consumer business Automated Retail in North America is growing quickly and needs new fulfillment channels in place and continuously improved to support them.

FLSA Classification (US Only): Exempt

People Manager: No

What you’ll do

  • Leads an interdepartmental team to complete an assigned project on time, to specifications, and with accuracy and efficiency.
  • Outlines the tasks involved in the project and delegates accordingly.
  • Conducts cost analysis, estimating expected costs for the project.
  • Prepares and implements a budget based on estimates.
  • Conducts risk assessments; reports identified risks to management; provides recommendations for mitigation of risk.
  • Addresses questions, concerns, and/or complaints throughout the project.
  • Ensures compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices.
  • Collaborate with internal and external partners to ensure product availability (right product in the right place at the right time) to be available to the customers on-time
  • Work with operations and technical teams internal and external on requirements gathering, scoping, implementation and documentation review of fulfillment, merchandising and transportation projects
  • Oversee the implementation and operations of key internal processes covering change/incident/problem/release management
  • Deliver regular reports on the results of these processes along with recommendations for improvements
  • Author and deliver documentation and training for all processes
  • Balance requirements, resources, dependencies, dates and more across multiple internal and external teams
  • Handle the intake of issues and feature requests
  • Manage external automated retail merchandising and parts partners

What you’ll bring

  • Five (5) to seven (7) years of related professional experience in Supply Chain project / program management roles.
  • Bachelors degree in Supply Chain Management, Operations Management, Project Management or related field required.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Thorough understanding of or the ability to quickly learn about the project or product being developed.
  • Experience working closely with business stakeholders and third-party vendors to translate business need and long-term vision into functional requirements and implement for solutions and services.
  • Experience with project management for large scale global, multi-million dollar projects spanning cross-functional teams and vendors.
  • Strong process/system background and proven ability to rapidly understand, use and drive improvements in new processes/systems
  • Strong critical thinking, analytical capabilities and ability to drive resolution in ambiguous situations
  • Technical aptitude and experience using ERP, SCM and WMS software systems and Agile development methodologies
  • In-depth knowledge of MS Office and Atlassian applications, Tableau

How you’ll be successful

  • Passion for Pokémon: Develops an understanding of the Pokémon brand, the impact it has on our people, culture, business, fans, and communities, and applying that knowledge and passion to everything you do.
  • Challenging the Expected: Approaches challenges with curiosity and creativity, embracing the possibility of failure as an opportunity to learn something new, develop innovative ideas, solve complex problems and identify unique opportunities.  
  • Integrity and Respect: Demonstrates integrity and respect by leading with empathy, listening to others, seeking out different perspectives, and taking personal responsibility for decisions, actions, and results.
  • Dedicated to Quality: Takes ownership to maintain and promote high standards, looks for new ways to learn and improve, and embraces a growth mindset to seek and apply feedback from others in an effort to continuously improve. 
  • Building Relationships: Develops and strengthens relationships, adopting a “team first” mentality and working collaboratively to solve problems and meet shared goals.  
  • Delighting Customers: Listens and understands the interests and needs of our customers and stakeholders, making them feel heard and important, and embracing these learnings to continue delivering a unique Pokémon experience.

What to expect

  • An employee first culture
  • Company events that celebrate the spirit of Pokémon
  • Competitive cash-based compensation programs
  • 100% employer-paid healthcare premiums for you
  • Generous paid family leave
  • Employer-paid life insurance
  • Employer-paid long and short-term income protection insurance
  • Fitness reimbursement
  • Commuter benefit
  • LinkedIn learning

The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases.

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