About Poka

Poka is an innovative app designed for manufacturing companies that empower frontline workers to learn continuously, solve problems and collaborate in support of continuous improvement. Imagine a combination of Facebook and YouTube designed for factory workers. Say goodbye to paper, make way for tablets! 📱

Poka has become a catalyst for digital transformation and manufacturing leaders such as Nestlé, Bosch, Kraft and Danone trust us with their transition to Industry 4.0. 🏭


Poka, an IFS company, is an innovative app designed for manufacturing companies that empower frontline workers to learn continuously, solve problems and collaborate in support of continuous improvement. We’re looking to add a knowledgeable Onboarding manufacturing specialist to our expanding clients onboarding team. Under the leadership of the Director of Professional Services, the Onboarding manufacturing specialist will act as an expert of the tool, onboard and help new clients in their journey with Poka.

If you have a background in manufacturing, experience in previous roles like continuous Improvement, maintenance manager, production supervisor or project manager and you’re passionate about the success of customers, this is the place for you.


Your responsibilities will include:

  • Train new Poka customers on the app over multiple training sessions per onboarding
  • Support content preparation tasks in a Poka instance prior to an implementation
  • Digitize customer forms within Poka
  • Create work instructions and skills in Poka from customer-supplied information and video/photos that may require editing
  • Conduct training sessions on content creation and native iOS app features for photo and video editing
  • Enhance existing content creation training materials and develop new ones as needed
  • Support implementation for a client and the development of written guidelines for a successful factory deployment of a use case requiring content creation in Poka
  • Support extra trainings of existing Poka customers when needed 
  • Create dashboards for the advanced analytics feature to help customers visualize and analyze their data


Your experience includes:

  • 1+ years of experience in a role within manufacturing with knowledge in continuous improvement, maintenance, production supervision, or project management
  • Experience with customer facing activities, such as training and/or onboarding internal or external customers or account management
  • Understanding of lean manufacturing principles and KPIs
  • Knowledge of Continuous Improvement and TPM tools
  • Excellent English and German written and verbal communication skills
  • Ability to follow established standards and processes
  • Adaptability to a changing environment and strong ability to work independently
  • Ability to travel up to 25% of the time.

#LI-TK1 #LI-Remote #EN

What we offer:

  • Dynamic and collaborative work environment.
  • Generous vacation policy upon arrival.
  • Hybrid work policy - Work from the office 2 days a week if you live within a 40km radius to our Quebec City office or a 15 km radius to our Montreal office.
  • Truly flexible schedule and the possibility of taking every Friday afternoon off.
  • Group insurance from day one (dental, medication, invalidity, travel, etc.).
  • Telemedicine service with Dialogue.
  • Retirement plan with Wealthsimple after a year.
  • MacBook Pro and $500 allowance for your home office.
  • Tasty snacks (Fresh fruits, snacks, coffees, teas, etc.)
  • Generous referral bonus.
  • Whatever you need to keep learning and evolve professionally.
  • Rapid evolution in your role. Your responsibilities will not be limited!

*Certain benefits are exclusively accessible to employees in Canada.

Want to learn more about our culture? Click HERE.

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