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At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
The Role
As a Systems Specialist Contractor at Podium, you will participate in the optimization of our internal systems and operations around Salesforce.com. You will be a critical part of refining Podium’s growing business by providing scalable data storage methods and code. If you are someone who is passionate about building a business, creative problem-solving and you thrive in a fast-paced, growth-focused environment, then this is the right role for you! We are looking for someone who is a self-starter and open to learning best practice development from the team. This role comes with the opportunity to absorb knowledge and grow your experience in operations and system administration.
What you will be doing:
- Provide timely operational and technical support for the Revenue Operations team and supported departments (Marketing, Sales, CX)
- Complete incoming tickets or triage complex requests to the appropriate resources to solve
- Maintain service level agreements for first response and resolution of submitted tickets
- Follow established best practices for development and deployment processes across all supported systems (SFDC, Marketo, Chilipiper, Gong, Salesloft, etc)
- Participate in pre-deployment reviews
- Perform data manipulation operations in production systems including updates, inserts, and merges)
- Diagnose and resolve system bugs and issues identified by business and operations teams
- Implement enhancements to system constructs such as role hierarchies, user interfaces, fields, validations, and automations
- Monitor performance of supported applications and proactively communicate and resolve identified issues
- Document bug reports, identify the root issues, and fix or escalate to specialized resources
- Engage with peers and stakeholders to identify technical debt in your area of responsibility and recommend and prioritize long term solutions
General terms of contract fulfillment:
- Assist RevOps/Reps with troubleshooting + data modifications
- Ticket Resolution + Volume
- Generate and act on backlog for regular system improvements
What you should have:
- Experience with Salesforce Automations
- Some background in supporting CRM and ERP technologies
- Passion for delivering valuable, meaningful and data-driven solutions
- Proficient ability to diagnose system issues based on error codes or screenshots provided by end users
- Ability to understand and adapt to rapidly changing priorities in a high-growth environment
- Strong collaboration and problem-solving skills
What we hope you have:
- Salesforce administrator experience
- Salesforce admin certification
- Experience using or supporting GTM technologies such as Salesloft, Gong, Chilipiper, Calendly, Marketo
- Experience with Salesforce CPQ/Billing
- Experience with Jira or other ticket management tools
- Experience working in a time-sensitive service desk environment
What you should know:
- Must be available to provide the services within U.S. business hours, typically covering Mountain Time Zone hours. (Availability will be determined and confirmed when the contract is awarded)
