Pocket Gems wants to build the greatest games and interactive entertainment in the world. That’s the mission our founders began in an apartment above a pizza shop back in 2009 and we continue it today.
Pocket Gems has grown to over 250 people in San Francisco. With $155 million in backing from Sequoia Capital and Tencent, we’re constantly breaking new ground with graphically rich mobile games, fun new genres of mobile entertainment, and innovative technologies like our mobile-first Mantis Engine.
Our products have been downloaded over 325 million times by players around the world. Most recently, we’ve launched Wild Beyond, a fast-paced and strategic 3D combat game, Episode, a mobile storytelling network and platform, and War Dragons, a visually stunning 3D real-time strategy game.
As a Community Manager on our Player Experience team, you will define and execute the relationship management strategy with our player community within our core games studio. You will represent the point of view of our players and manage all external communications as the friendly, responsive, knowledgeable, and enthusiastic voice of Pocket Gems. You will also build strong internal partnerships with our product and marketing teams to deliver against important business initiatives.
What You’ll Do:
Develop a long-term community support strategy in collaboration with our existing team
Design programs to drive growth and healthy engagement
Leverage data-driven insights and critical thinking skills to make strategic recommendations to internal teams
Build strong, personal 1:1 relationships with our most loyal players to keep them engaged while communicating upcoming features and updates
Own content creation and development (e.g. events, contests, videos, livestreams, and marketing promotions) across various social channels, such as Facebook, Twitter, Instagram, Twitch, and YouTube
Manage all communications with our game community on customer forums
Represent the voice of the community to internal teams
What You Bring to the Team:
4+ years of relevant community management experience
Familiarity with / enthusiasm for the core games space - spanning mobile, console, and PC gaming
Ability to measure and analyze results using qualitative and quantitative data
Ability to communicate with diverse (and sometimes challenging) personalities
Active use of social media channels, including Facebook and Twitter
Bachelor’s Degree required
Extra Gems for:
Experience with Photoshop, video editing, HTML/CSS, and live stream production skills
Pocket Gems is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.