At Pocket, our mission is to enable people to consume stories worthy of their time and attention. Our apps and platform are essential ways that over 100M people discover and consume content on the web.

We’re looking for a passionate, driven Account Manager to help us grow our ad business across Pocket’s entire platform, while delivering excellent customer service to our brands and partners.

At Pocket we love what we do, but more importantly we are building something that millions of people love, too. Pocket has become essential to how people discover and consume content on any device. If you are passionate about working at a company that is looking to massively scale its content sponsorship business while using technology to improve people's lives, we believe Pocket has challenges in front of us that will excite you.

We're a small team that has the resources of a large company (Pocket was acquired by Mozilla in 2017) and that means lots of opportunity to own projects from start to finish that have tremendous impact on large numbers of people, across many different devices and platforms. Your role will fundamentally affect the success of Pocket’s ad business.

You’ll work directly with our Sales, Customer Service, and Product Teams to grow and improve our advertising business.  You’ll also be the primary point person for all client inquiries - making recommendations on all aspects of the ad campaign: including modifying copy, pacing, & targeting parameters, along with analyzing ongoing campaign performance to make each campaign perform at its best during the entire time it runs across Pocket.

Additionally, you will be focused on providing flawless execution, managing & prioritizing deliverables from multiple teams, and working with our internal Sales team to identify a path to campaign delivery based upon client objectives and constraints.

You will see campaigns from planning to launch and provide a heavy hand in activation and post campaign activities. Our clients rely on the judgment of our Account Managers, and this role is crucial to the success of a repeat campaign and long term client relationships and Pocket’s ultimate revenue success.

Come work with us and make a big impact.

What you’ll do:

  • Manage pre-sales planning & operations
    • Conduct research to identify clients that would be suitable for outreach based on competitive analysis and general market trends
    • Advise Sales in the development of compelling, cross-platform media and content research programs and pitch decks in response to RFPs by analyzing market & product trends to make recommendations on how the Sales team can best position Pocket as a “must-buy”
    • Work with our tight-knit, collaborative team to work on RFPs, campaign set-up reporting, and post-campaign activities by making recommendations on how to position Pocket and creating campaign proposals by analyzing internal Pocket data
  • Manage post-sales ad delivery and program operations
    • Make ongoing recommendations to clients to optimize the ad campaign based on client KPIs
    • Provide superior customer service through professional and attentive support to all internal and external client inquiries: including making recommendations on how to change ad copy, targeting, or pacing to set up the campaign to meet client-specific KPIs
    • Internally, you will also provide recommendations to the product team on how to evolve the design of ads in Pocket and features to build in our ad serving technology stack based on your synthesis of client feedback.
    • Manage ad trafficking and campaign optimization for media campaigns
    • Develop campaign performance reports for media campaigns
    • Coordinate and lead internal and external campaign kick-off calls to establish campaign timelines, deliverables and success metrics.
  • Present client feedback to Pocket product and marketing teams and work to develop new sales offerings to meet client needs

What you already have:

  • 2-4 years of related work experience in client services, ad operations or sales support roles within the digital media industry
  • Bachelor’s Degree or equivalent experience
  • Strong analytical mindset - using Excel to create reports and charts shouldn’t scare you
  • Ability to understand client needs, create relevant solutions, set proper expectations and communicate important details
  • Detailed knowledge of online media planning terms and processes
  • Detailed knowledge and understanding of native advertising and content marketing
  • Strong presentation development skills (Powerpoint, Keynote)
  • Dynamic, hard-working and highly organized approach
  • Excellent verbal and written communication skills
  • Self starter that is well organized with good attention to detail
  • Great communication skills. You should be able to clearly communicate with clients to get them the information they need in a timely basis
  • Experience working with ad servers a plus

About Pocket

Learn more on our blog. To learn more about the Mozilla acquisition of Pocket, please visit our blog.

Mozilla is committed to Equal Employment Opportunity throughout our recruiting and hiring process and is dedicated to growing diversity in our workplace.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Level: P2

#LI-ND1

Apply for this Job

* Required
File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Pocket are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.