Learning and Social Impact Programs Administrator
Who We Are
In 2021, Poatek was acquired by WillowTree, an award-winning digital product consultancy recognized as one of the fastest growing and best places to work in the United States. Now a TELUS International company, with offices across the globe, we continue to partner with the world’s leading brands, such as Hilton, HBO, PepsiCo, Domino’s and more, to design, build, and transform their digital products and strategies. We’re looking to grow our Poatek offices in Brazil with top talent excited to collaborate with team members across the globe to deliver innovative solutions for our clients.
Location & Flexibility
As a Learning and Social Impact Programs Administrator at Poatek, you are an integral part of our team. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity in our São Paulo or Porto Alegre offices.
The Opportunity
The core purpose of the Learning and Social Impact Programs Administrator is to provide support to the Learning & Development team and the Senior Director of Learning & Organizational Development through effective ownership of the L&D programs and systems administration and coordination. The role will also assist the Senior Director of Inclusive Employee Experience with various aspects of social impact programs administration.
The role’s scope is global, to support the L&D operations and program administration in all current and future locations for WillowTree, a TELUS International Company.
Responsibilities
- Own the Learning Management System and all other learning platforms administration. You will act as the primary Learning Administrator for WorkRamp and any other learning content platform or learning technology (content uploads, assignments and reporting, user management and other associated responsibilities).
- Responsible for the global L&D Programs administration and coordination, including but not limited to the English Language Acquisition, Mentorship programs, KT (Knowledge Transfer) programs, Manager Training, and New Hire Onboarding programs.
- Accountable for all learning coordination including scheduling, communication, technology support, sessions, and learner and facilitator support. You will also coordinate all aspects of on-site and virtual training from beginning to end with oversight from other L&D team members.
- Manage and own all data, reports, and dashboards with the goal of creating and maintaining reports and dashboards that are accurate and secure.
- Monitor the L&D Team mailbox, creating and administering surveys, updating Confluence and JIRA pages, and updating L&D assets.
- Ensure alignment of LATAM social impact programming to legacy program commitments, the WillowTree Social Impact approach, and the needs of local offices.
- Collaborate with the Senior Director of Inclusive Employee Experience to ensure that social impact programming and associated funding are aligned to organization-wide priorities.
Skills
- Experience as an administrator of a Learning Management System
- Proven ability to quickly learn and apply new technologies.
- Learning administration knowledge and experience with rolling out and maintaining digital, in-person, virtual, and blended learning courses and programs on a local, regional, and global level.
- Advanced data management, processing, and reporting experience.
- Strong communication skills and the ability to manage diverse stakeholders while creating clarity and transparency around the social impact priorities.
Why Poatek?
What We Offer:
- Be part of an innovative consultancy with a human-centered and culture with opportunities for ownership and professional growth
- Competitive salary and benefits package (annual bonus)
- Opportunity to work on innovative agile projects with other high-performing, passionate team members from all over the globe (international travel opportunities)
- Collaborative work environment that encourages continuous learning and professional development (including English classes, support in national and international courses,
- Flexible work hours and autonomy
- Voucher for health activities, food allowance, in-office snacks, drinks, and games
If you love IT as much as we do, we look forward to meeting you!
Equality is a principle here at Poatek. We are committed to building an inclusive team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Therefore we provide equal employment opportunities to all employees and applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability.
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