Plum Guide is on a mission to build the definitive collection of the world’s best holiday homes. We are taking a systematic approach to vetting every single home on the planet and accepting only the top 3%. Like a Michelin Guide, but for homes. We do it by putting every home in a destination through a systematic vetting process, which includes identifying candidate homes through proprietary AI, interviewing hosts and sending our Home Critics to visit and test nominated homes in person.
We launched 5 years ago. Since then we have grown incredibly quickly; expanded to 254 locations in 15 countries; tested over 150,000 homes; and developed a customer experience that’s returning the highest NPS scores in the industry.
We are backed by some of the world’s top entrepreneurs and VCs. These include the founders and backers of TransferWise, Citymapper, Zoopla, Secret Escapes, BuzzFeed, Appear Here, Graze, LoveFilm, and many more. Our focus for the next 12 months is on hyperscale and hypergrowth: taking Plum truly global. This is where you come in.
This role will sit at the very heart of Plum Guide’s growth and expansion engine, with the core focus of the role on growing our supply of B2C homes. You will work cross functionally between our B2C Sales team and Operations team but will still be part of the broader Operations team. Broadly, this role will be responsible for managing relationships with external lead providers, improving our outbound sales tactics, and managing our lead pipeline for our entire sales team.
The role is somewhat unique in that it will blend both a sales skillset as well as an operation one. It will require a hustle mindset and a willingness to get one’s hands dirty but also the ability to implement processes, spot flaws in operational systems and analyse large datasets. It is best suited for someone with Sales Ops experience or someone with SDR experience looking to transition into Ops.
As Plum’s Sales Operations Analyst, you will be responsible for owning the entire lead generation process for our B2C team. This includes:
Figuring out ways to increase conversion in our B2C acquisition strategy
Iterating and improving our lead gen tactics, including both generation and prospecting
Owning the lead gen pipeline, ensuring it is organised and clean as well as built for scale
Analysing our lead gen conversion and figuring out problems when they occur
Managing all relationships with external lead providers
Previous experience in Sales Ops or in an SDR role
Excel skills are a 100% requirement, you must not get flustered by GSheets with 1000+ rows
Willingness to get stuck in and be resourceful in figuring out problems
Communication skills with internal and external stakeholders as well as customers
Ability to think outside the box and come up with ideas on the back of failure
Ability to make decisions on the spot
Minimum 2:1 degree from a top tier university
Nice to haves
Previous experience with Lead Generation / Lead Generation strategy a plus
SQL skills, or a strong desire to learn (we are more than happy to teach you!)
What does success look like?
We can find 80% of the leads that we want
We are able to create a replicable playbook across multiple geographies
Competitive salary and stock options
Rest up to 25 days of the year
Hybrid working policy: Tuesdays and Fridays in our Shoreditch HQ, the rest from home
Work from anywhere in the world for 4 weeks of the year
Medicash Health Insurance
Maternity and Paternity leave
Cycle to work scheme
Life Assurance policy
Work from a Macbook Pro
Learning and development book fund for everyone
Speaker sessions (previous speakings include Tedx speakers, CEO of King Founder of Candy Crush and more)
Free breakfast every day, stay hydrated with a wide range of teas and coffees, healthy and naughty snacks, drinks on a Friday
Huge open plan office full of plants and funky furniture
Team lunches & get-togethers!