Join us at Pleo!

Guten Tag! 🇩🇪

Cash is old school. Out-of-pocket expenses suck. Workplaces need to be more trusting, progressive and – that's right, we're gonna say it – fun.

And that's what we're here to do. But we need your help.

Pleo is looking for a hands-on Customer Onboarding Manager to join our amazing CS team.

Ideally, you’ll join our German team in our beautiful Berlin office, but we are open for you to work remotely (within EU/UK time zone or close) if we are a perfect match! 💘

We are looking for the right talent for the role – experience is a bonus. If you can tick all the boxes then please do apply for the role! That said, proven experience in a consultative customer-facing role with an enterprise software or SaaS organisation (management consulting, account management, customer success management, etc.) is a plus.

If you can recognise this, then you are the one we are looking for:

  • You have an open mindset that always looks for the positive. Your customers and colleagues find your energy contagious.
  • You truly enjoy helping others move and improve. It is a part of you to ensure that the customer scales with your help.
  • You love goals and objectives. You don’t always need to be given tasks – you create your own tasks while chasing your targets, motivating you to reach them.
  • You love a fast-paced and dynamic environment, where you jump from one task to another. From one conversation with one customer to another.
  • You are a trustworthy person who always ensures that deadlines are reached, promises are kept, and you do what is expected of you.
  • You are empathic. You have a strong ability to feel how others are doing. You are also able to communicate in a very empathic way and touch people’s emotions
  • You are the person who always wants to improve - everything. It can always be optimised, and done just a little bit better - every time.
  • You love seeing all the possibilities for our customers in the future. You love thinking about the future – and making it a reality.
  • Fluency in German and English 

In Onboarding, our mission is to “Set every customer up for success and lead them to value as quickly as possible.”

Your responsibilities will be to:

  • Owning the most essential part of the customer journey; “Onboarding”; delivering best-in-class experience for the customers.
  • Get every customer successfully onboarded to Pleo.
  • Set every customer up for success and ensure that the adoption team gets a happy and healthy customer to follow up with and help reach desired outcomes.
  • Making sure the “time to value” is as short as possible through good onboarding and breathtaking experiences for the customer.
  • Accelerating the adoption and positive business outcomes for all customers and Pleo.
  • Work together with sales in handing over customers between different phases.
  • Help Pleo to achieve operational excellence for our customers.
  • Collaborate across teams to improve the entire customer segment from lead to nurturing
  • Scale great onboarding through automation, optimisation, and the right data.

Show me the benefits 👀!

  • Your own Pleo card (no more out-of-pocket spending).
  • Trips abroad for team camps (both company-wide ones and team-specific ones). The last one was in Costa Brava, Spain. 🇪🇸 
  • Investment in learning & developing (just check with your team for what's reasonable, we don't have set budgets).
  • ​​A €2500 annual flex benefits package (maybe you want to buy additional holidays, pay for the gym, book a professional coach or pay part of your MBA - completely up to you!).
  • 28 days holidays (annual) + German national holiday days. 
  • Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise on the family due to work. 👶🏻

And here are some other nice gestures that we make:

  • Amazing office where we value a great working environment!
  • Loads of weird and wonderful niche communities to join in the company (we're talking guerrilla gardening, liquids tasting, the Pleo band, learning to code initiatives, that type of thing)!
  • Wild enthusiasm and encouragement from us if you want to host MeetUps, events, etc - we'll help (venue, food etc)!

 

At Pleo, we use English for all our internal communication to keep everyone on the same page; please submit your application in English unless otherwise stated above.

We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs.

Not everyone interviews the same: if you have accessibility needs that you would like us to know about, send an email to our Inclusion team at belonging@pleo.io and we’ll make sure to design an interview format that works for you.

Why work here?

Working at Pleo means you're working on something very exciting: the future of work. Through fintech we've seen a way to impact how people work; we think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Based on some pretty amazing Series C-round investment in 2021 we think we're onto something big.

So, in a nutshell, that's Pleo. Today we are a 500+ team, from over 54 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal, or Lisbon offices – and quite a few full-time remotes in 22 other countries! Being HQ'd out of Copenhagen means we're inspired by sensible things like a good work-life balance. If you don't work in the office with us we'll help you get up the best remote setup possible, and will fly you in for our amazing team camps ✈️

 

Things to look up about us

Sometimes, we win awards 🤩 🏆
If you want to know how we hire company-wide, there's a post on our blog.
Or have a sneak peek into what happens when get together for Pleo Team Camp on our YouTube 👈🏾
Check out what we think about the realities of working remotely on our blog.
No one says it quite like our customers. Hear what they have to say this week on Trustpilot.
Also, check out Glassdoor if you'd like to hear about us from other people.

PS. we treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 🙂

When you submit the application the personal data in your application will be collected by Pleo as a data controller. Your personal data will be processed for the purposes of managing Pleo’s recruitment related activities which includes setting up and conducting interviews and tests for applicants, assess and review such candidates and similar activities needed in the recruitment and hiring process. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider engaged by Pleo to help manage its recruitment and hiring process. For more information about how Pleo processes personal data and information about your rights etc, please see Pleo’s Privacy Policy (link to: https://pleo.io/legal-terms/latest/privacy-policy/pleo-privacy-policy-en.pdf).

By submitting your application, you consent to Pleo processing your personal data for recruitment purposes and to store such personal data for up to 24 months, unless we receive a request of erasure of the data from you, in case Pleo would like to contact you regarding future job openings.

 

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