Join us at Pleo!

We are hosting out first event so if you're interested in this role and are based in Lisbon https://www.eventbrite.com/e/customer-support-meet-greet-tickets-287737028197 please come! 

Pleo operates in 8 countries and is rapidly expanding to be the global spending solution for forward thinking teams everywhere. We're looking for somebody who has the drive & curiosity to join our growing Partner Support team in either Copenhagen or Lisbon, having their finger on the pulse when it comes to our partners and effortlessly communicating with them on how they use the Pleo product and partner portal.  While helping our partners the Partner Support team works closely with every part of Pleo, learning the intricacies of how we build products, manage risk, launch new features, and keep our partners happy.

As a part of our growing global Customer Support domain, you’ll spend most of your time interacting directly with our partners ensuring that they have an empowering Pleo experience. You will manage assigned support tickets and ensure partners are updated and issues are resolved in a timely manner. You will learn and understand the Pleo product at a deeper level and have an opportunity to learn how Pleo operates from the ground up and make a real impact on the future of the organization. Many of our Support team members grow to specialize in focus areas like partner management, payment operations, sales, and product. If you’re constantly curious, enjoy providing an exceptional user experience, a strong writer and a fast researcher, we would love to hear from you!

 

What we need from you:

  • Fluency English (our company language), and fluency in Swedish!
  • Experience with building B2B relationships
  • You love providing a fantastic, high-touch customer experience
  • Ability to translate user questions into technical feature requests
  • A systematic and analytical approach to problem-solving
  • Happy to explain complicated problems in the simplest terms
  • Ability to soak up knowledge..
  • ...and transfer knowledge in a simple and effective way
  • Experience with cloud systems, bookkeeping and financial technology/payment cards is a plus

 

Your colleagues say you:

  • Get it done - and will stay with a task until it's resolved
  • Have an endless amount of questions about the product
  • Are a diffuser - always patient & kind, no matter what
  • Are a team player - we have no room for sharp elbows
  • Enjoys the puzzle of solving open-ended problems
  • Are a person they would also enjoy having a coffee with (virtual or not)

Show me the benefits!

  • Your own Pleo card (no more out-of-pocket spending)
  • Flexible working options for those onsite (just speak to your team)
  • Quarterly trips to somewhere for team camps (both company-wide ones and team-specific ones). The last one we had was in Costa Brava last September! 
  • €2500 flex benefits budget to spend on what's most important to you! 
  • 25 days holidays (annual)
  • Sponsored lunch

 And here are some other nice gestures that we do

  • Amazing offices in Madrid, Stockholm, Montreal, Lisbon, London, Berlin or Copenhagen, where we value a great working environment 
  • Loads of weird and wonderful niche communities to join in the company (we're talking guerrilla gardening, liquids tasting, the Pleo band, learning to code initiatives, that type of thing)
  • Wild enthusiasm and encouragement from us if you want to host MeetUps, events, etc - we'll help (venue, food etc)

 

Working at Pleo means you're working on something very exciting: the future of work. Through fintech we've seen a way to impact how people work; we think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Based on some pretty amazing Series C-round investment in 2021 we think we're onto something big.

So, in a nutshell, that's Pleo. Today we are a 380+ team, from over 54 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal, or Lisbon offices – and quite a few full-time remotes in 22 other countries! Being HQ'd out of Copenhagen means we're inspired by sensible things like a good work-life balance. If you don't work in the office with us we'll help you get up the best remote setup possible, and will fly you in once a quarter for team camps.

Things to look up about us

Sometimes, we win awards 🤩 🏆
If you want to know how we hire company-wide, there's a post on our blog.
Or have a sneak peek into what happens when get together for Pleo Team Camp on our YouTube 👈🏾
Check out what we think about the realities of working remotely on our blog.
No one says it quite like our customers. Hear what they have to say this week on Trustpilot.
Also, check out Glassdoor if you'd like to hear about us from other people.

PS. we treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 🙂

At Pleo, we use English for all our internal communication to keep everyone on the same page; please submit your application in English unless otherwise stated above.

We’re on a mission to make everyone feel valued at work. That’s only achievable if our team reflects the diversity of the world around us - and that starts with you, hitting apply, even if you are worried you might not tick all the boxes! We embrace and encourage people from all backgrounds to apply - regardless of race/ethnicity, colour, religion, nationality, gender, sex, sexual orientation, age, marital status, disability, neurodiversity, socio-economic status, culture or beliefs.

Not everyone interviews the same: if you have accessibility needs that you would like us to know about, send an email to our Inclusion team at belonging@pleo.io and we’ll make sure to design an interview format that works for you.

Why work here?

Working at Pleo means you're working on something very exciting: the future of work. Through fintech we've seen a way to impact how people work; we think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Based on some pretty amazing Series C-round investment in 2021 we think we're onto something big.

So, in a nutshell, that's Pleo. Today we are a 500+ team, from over 54 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal, or Lisbon offices – and quite a few full-time remotes in 22 other countries! Being HQ'd out of Copenhagen means we're inspired by sensible things like a good work-life balance. If you don't work in the office with us we'll help you get up the best remote setup possible, and will fly you in for our amazing team camps ✈️

 

Things to look up about us

Sometimes, we win awards 🤩 🏆
If you want to know how we hire company-wide, there's a post on our blog.
Or have a sneak peek into what happens when get together for Pleo Team Camp on our YouTube 👈🏾
Check out what we think about the realities of working remotely on our blog.
No one says it quite like our customers. Hear what they have to say this week on Trustpilot.
Also, check out Glassdoor if you'd like to hear about us from other people.

PS. we treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 🙂

When you submit the application the personal data in your application will be collected by Pleo as a data controller. Your personal data will be processed for the purposes of managing Pleo’s recruitment related activities which includes setting up and conducting interviews and tests for applicants, assess and review such candidates and similar activities needed in the recruitment and hiring process. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider engaged by Pleo to help manage its recruitment and hiring process. For more information about how Pleo processes personal data and information about your rights etc, please see Pleo’s Privacy Policy (link to: https://pleo.io/legal-terms/latest/privacy-policy/pleo-privacy-policy-en.pdf).

By submitting your application, you consent to Pleo processing your personal data for recruitment purposes and to store such personal data for up to 24 months, unless we receive a request of erasure of the data from you, in case Pleo would like to contact you regarding future job openings.

 

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