Not all heroes wear capes, some might even bear cables.
“Printer’s run out of ink, MAYDAY MAYDAY”, “I spilled a cappuccino macchiato cortado on my Macbook and poured 1kg basmati rice on it because this instagram video told me it should suck out the moisture, WHY IS IT NOT WORKING?!”
Okay, maybe that was a bit exaggerated, but I’m sure you’ve heard similar things, whether it be from your parents, your parents parents or even your colleague that keeps raving about how Basic is just the best programming language that’s ever existed. It’s not the 80’s anymore Mr. Bailey, get with the times already, jeez.
Does kick-starting your career in a company with alumni from companies like Facebook, McKinsey, Uber, Google, and Amazon sound interesting? Do you want to be part of an environment where autonomy and proactiveness is celebrated, and where your drive, work ethic and motivation is rewarded with ample opportunities to progress your career? You ever watch a Silicon Valley episode and think, wow. Richard really sucks, but I wish I was as smart as Gilfoyle.
It’s not all espresso machines and nice office spaces (although we have both). Ever tried preparing 24 laptops at 10 PM for a round of hires starting the next morning, because DHL was delayed with their delivery? Or having to work through two weekends in London, because a vendor overpromised with a shipment? The good comes with the bad, but one thing they both have in common is the major learning experience that you’ll get. If this sounds like a solid tradeoff to you and doesn’t scare you away, then Pleo might just be the fit for you.
In this role, along with the rest of the IT Team, you’ll be supporting all information technology and computer systems at Pleo. You will be based in our Copenhagen HQ, but you will have the chance to travel in order to set up and support our satellite offices (Hello London, Stockholm, Berlin, Madrid and many more in the future). You will also help with ensuring a great remote experience for those Pleo-ers spread around the globe (think Athens, Quebec, Montreal, Cape Town, and keep thinking!).
All in all, you can expect to be dealing with a broad range of tasks. Some might require you to get your hands dirty while others could provide a chance of you to utilise your out-of-the-box thinking and come up with hack-y solutions. If one thing is for certain, is that no day in the office would be the same. You can also expect to meet with tons of new people from over 60 nationalities. As our new Junior IT Support Specialist brace yourself for endless love and appreciation. Finally, as we scale, learning opportunities would be ample and you'll have the flexibility to choose the areas you'd like to focus and develop. We'll do our best to support you and help you grow in the direction you wish to take.
If you dig all of the above, and also don’t think of PETA when you hear that the OWL in the meeting room seems dead, you may be the one that we are looking for - go ahead, hit the apply button, make our day :)
The hard skills needed
- Fundamental knowledge in IT Support
- All operating systems (Mac, Windows, iOS, Android)
- Hardware knowledge, basic networking
You'll get to work with
- Daily contact in the IT servicedesk with your colleagues
- Troubleshooting on MacOS, Windows 10, iOS and Android
- Troubleshooting on various SaaS tools (Google Workspace, Office 365, Slack, Zoom, 1Password, Notion, the list goes on)
- Configuring, troubleshooting and setting up hardware
- On- and Offboarding of IT services
- Collaborating on all kinds of projects across the organisation
- Producing documentation for fellow colleagues
- Office improvements
Your colleagues say you
- Work in English with ease (it's our company language)
- Are easy to work with
- Have a "Getting shit done"-mentality
- Follow projects through from start to finish
- Helping others puts a smile on your face
- Would be a person that they would actually like to have a coffee with (virtual or not)
Your mom says that you
- Love knowing how things work
- Took apart a computer at some point when you were a kid
- Are kind and empathetic
- Always help setting-up her friends' routers
- Love binge watching "The silicon valley"
- Love attending LAN parties as volunteer
Show me the benefits!
- Your own Pleo card (no more out-of-pocket spending)
- Quarterly trips to somewhere for team camps (both company-wide ones and team-specific ones). The last one we had was in Spain! Awesome off-site activities such as kayaking, Soundboks parties and drag queen shows are just part of the package
- Investment in learning & developing (just check with your team for what's reasonable, we don't have set budgets)
- Health insurance cover with Vitality
- 25 days holidays (annual)
- Expense your lunch every day when working from the office (£10 per day)
And here are some other nice gestures that we do
- Amazing office where we value a great working environment - amazing lounge areas, in our super trendy, centrally-located (dog friendly) Shoreditch office
- Loads of weird and wonderful niche communities to join in the company (we're talking guerrilla gardening, liquids tasting, the Pleo band, learning to code initiatives, beer brewing, skiing, that type of thing)
- Wild enthusiasm and encouragement from us if you want to host MeetUps, events, etc - we'll help (venue, food etc)
The reason most of us work at Pleo is because we want to change the workplace of today. We are motivated by companies trusting with us and giving us autonomy to work in the best way for us - and for the company. Pleo solves today's company spending problem. We empower companies with an app that links up to pre-paid cards. Every person gets a card, and is trusted with spending company money. After all, if you're trusted enough to be hired, you should be trusted enough with spending money responsibly.
Being HQ'd out of Copenhagen means we're inspired by sensible things like a good work-life balance. If you don't work in one of our offices with us we'll help you get up the best remote set up possible, and will fly you in once a quarter for team camps.
Sometimes, we write about things we care about
Check out what we think about the realities of working remotely are here:
And a sneak peek into what happens when get together for Pleo Team Camp 👇
What am I in for?
If you want to know how we hire, company-wide, here's how we do it:
Working at Pleo means you're working on something very exciting: the future of work. Through fintech we've seen a way to impact how people work; we think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Based on some pretty amazing Series C-round investment in 2021 we think we're onto something big.
So, in a nutshell, that's Pleo. Today we are a 400+ team, from over 54 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal, or Lisbon offices – and quite a few full-time remotes in 22 other countries! Being HQ'd out of Copenhagen means we're inspired by sensible things like a good work-life balance. If you don't work in the office with us we'll help you get up the best remote setup possible, and will fly you in once a quarter for team camps.
Things to look up about us
Sometimes, we win awards 🤩 🏆
If you want to know how we hire company-wide, there's a post on our blog.
Or have a sneak peek into what happens when get together for Pleo Team Camp on our YouTube 👈🏾
Check out what we think about the realities of working remotely on our blog.
No one says it quite like our customers. Hear what they have to say this week on Trustpilot.
Also, check out Glassdoor if you'd like to hear about us from other people.
PS. we treat all candidates equally: If you are interested please apply through our application system - any correspondence should come from there! Our lovely support isn't able to pass on any calls/ emails our way - and this makes sure that the candidate experience is smooth and fair to everyone 🙂