Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognised as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, PlayStation™Now, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.


About GSBO: 

The Global Sales and Business Operations (GSBO) team brings together staff from around the world, with a passion for engaging gamers with PlayStation’s extraordinary products and services. GSBO teams are located in countries across the globe, balancing local relevance with a global perspective. Across our Direct to Consumer, channel partners, and services business, our teams work cross-functionally to bring the best of the PlayStation experience to markets and channels around the world.  


About Channel Digital Sales (CDS):  

Channel Digital Sales is a key revenue contributor for SIE and continues to evolve with the industry to create new business opportunities. We are looking for individuals who are motivated by being part of a truly global team, working together at the forefront of digital content distribution.  

Channel Digital Sales are responsible for driving revenue to PlayStation Store and Services from indirect channels including retail, PC, and B2B partnerships.  This is achieved through custom commerce solutions, trade marketing activities, local territory expertise, sales and customer data analysis, competitor reviews and collaboration with multiple internal teams, publishers and integrator partners. 


Role overview: 

Reporting to the Global Group Manager, Business Operations the Manager, Business Operations – EMEA will lead the EMEA Business Operations team in driving regional solutions to enable successful commercial growth through indirect channels in Europe, Middle East, and Africa. Indirect channels include retail, PC, B2B, and social channels. The Manager will have a thorough understanding of business level goals to successfully execute global strategies and deliver region specific initiatives. The Manager will be an expert in operations and solutions enablement, taking an omni-channel approach to drive revenue and engagement to PlayStation Store and Services.  

The Manager, CDS Business Operations will develop relationships across the business and understand territory intricacies, leading to efficient operations and increased revenue. Ability to interact and contribute at a global level is key as is communicating regular progress concisely to stakeholders. The ideal candidate is an enthusiastic and dynamic leader, with superior team development skills, strong attention to detail, and someone who can push things forward in a fast-paced commercial environment. 



What you'll be doing: 

  • Execute global strategies through management of regional business operations to ensure that sales initiatives and projects are planned, executed, and supported relevant to each market and sales channel, both strategic and tactical. 
  • Recommend and evaluate regional business drivers and initiatives with ability to leverage data, understand system dependencies, and impact to customer; collaborate with internal and external stakeholders to ensure successful launch of projects with proactive foresight to understand opportunities and challenges. Concisely communicate status to all stakeholders with required detail as appropriate. 
  • Lead regional channel and product expansion. Support and drive global strategies with the ability to develop regional solutions for channel sales expansion. Capacity to work with internal and external stakeholders in translating strategies into impact analysis and impact analysis to tangible solutions. Leverage regional business drivers to recommend prioritization of key sales channels in line with commercial priorities.  
  • Key contributor in defining requirements for development of sales operations solutions with focus on enabling Store and Services sales through indirect channels; optimizing operations, new initiatives, servicing partners, and market and product expansion. Drive execution of agreements by collaborating and negotiating with internal stakeholders and external stakeholders to completion. 
  • Lead a high performing operations team to drive the execution of region-specific initiatives in line with the values of Channel Digital Sales and SIE. Build a strong network across the organization and with partners to enable effective ways of working. 
  • Support reporting requirements for regional teams including channel sales performance based KPIs and dashboard optimizations while ensuring a holistic global view. 
  • Lead and manage Channel Digital Sales initiatives upon assignment. 
  • Be ready to assemble data and present across the organization (stand-ups, financial, business operations etc.). 
  • Flexible working approach to support global business collaboration. 
  • Ability to travel both domestically and internationally approximately 20-30% of the time. 


What we're looking for: 

  • Extensive experience in the digital industry within business operations, sales operations, commerce, product, and/or market/business development. Experience working in a global capacity with accountability to specific regions. 
  • Experience leading a high performing team with the ability to develop talent, assign projects maintaining a balanced approach to each individual. Ability to effectively communicate strategy and provide guidance to tactical solutions. People focused, able to set strategic goals, help others to achieve and get the best out of a team.   
  • Commercial – Proven experience in an operational capacity; resourceful in finding solutions with mindfulness on customer experience and partner engagement. Solid ability to execute on strategic vision with a dynamic capability to simultaneously activate initiatives. Aptitude to analyze business performance, impact of sales operations performance, and subsequent recommendation to optimize on sales operations processes.
  • Data-centric and analytics driven with robust planning skills to drive operational decisions. Proven ability to interpret and analyze data with even stronger aptitude to develop initiatives and recommend to the Channel Digital Sales leadership team. 
  • Passionate - Creative and energetic team leader who embraces change, can bring others on a journey and has a desire to continually improve. 
  • Agile - Ability to thoughtfully develop recommendations to ever-changing market dynamics and conditions. Proven ability in applying various techniques to develop successful operational strategies. 
  • Collaborative - Strong communication skills with a proactive attitude. Delivery focused. Forward thinking and proven experience in the ability to plan, collaborate, negotiate and come to an optimal business solution.   Work across teams and get great results. Excellent disposition and communication within department, internal, and external stakeholders. 
  • Mindful - Experience in working as part of a team that crosses multiple countries and time zones. Flexibility and capacity to collaborate with global counterparts and global business operations. 
  • Highly proficient in collaboration tools, Microsoft Excel, and PowerPoint, Slack, Teams.



  • Discretionary bonus opportunity
  • Private Medical Insurance
  • Dental Scheme
  • London Allowance (if applicable)
  • 25 days holiday per year
  • On Site Gym
  • Subsidised Café
  • Free soft drinks
  • On site bar
  • Access to cycle garage and showers


Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.


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