Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognised as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, PlayStation™Now, acclaimed PlayStation software titles from PlayStation Studios, and more.

 

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

 

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

 

Role Overview:

 

To Assist with the coordination of communications for GFQA and the wider business

 

What you’ll be doing:

 

  • Be the general point of contact for all GFQA communications, specialising in Japanese communications
  • Provide translation and interpretation of incoming/outgoing communications as well as partner-facing messaging
  • Organise and prioritise, both inward and outbound, communications
  • Proactively participate in any relevant DevNet discussions
  • Perform any required DevNet processes and tasks
  • Provide business support via PlayStation™Partners Help Centre
  • Maintain clear and concise communications both written and verbally
  • Ensure the correct people are assigned to any incoming communications
  • Collaborate with internal teams to ensure that information provided is accurate and relevant
  • Identify, develop, produce and disseminate communications both internally and externally through various channels
  • Ensure all relevant GFQA procedures are followed
  • Answer any questions either directly or indirectly with full understanding of both the question and answer
  • Provide accurate progress updates to direct line manager, when requested
  • Assist direct line manager in the investigation of any disciplinary issues that may require escalation
  • Ensure company property is correctly treated and report any misuse to direct line manager
  • Comply with department security policy at all times and be alert to any security issues that may occur and ensure that all staff follow suit
  • Complete allocated work within given timeframes
  • Keep up to date with all PlayStation™ products and services
  • Provide on-going support to all of GFQA
  • Identify process inefficiencies and suggest possible improvements
  • Be an advocate for change and continuous improvement
  • Global travel may be required (when safe to do so)

 

 

What we're looking for:

 

  • Languages – fluency in written and spoken Japanese and English is essential
  • Excellent attention to detail, maintaining diligence and focus for extended periods
  • Demonstrate a positive attitude and approach to work
  • The ability to respond positively to difficult changes and challenges in an open and positive manner
  • Excellent planning and organisational skills, able to handle many tasks and interests at a time
  • Strong interpersonal skills
  • Strong willingness to learn
  • Ability to work both under managers direction and your own initiative
  • Should be proactive of nature and have a result-oriented approach to their work
  • Should have a structured and analytic way of solving tasks
  • Flexible approach to working hours

 

 

Core Competencies:

 

  • Communication – The ability to communicate clearly and professionally
  • Technical and Professional Knowledge - The ability to show understanding and apply an appropriate level of expertise
  • Customer service – The ability to meet and surpass the expectations of our partners
  • Creativity - The ability to innovate and establish creative solutions as and when needed
  • SIE Awareness – The ability to show and apply understanding of the organisation to daily working life
  • Style and Impact- The ability to adapt behaviour appropriately to a range of different people
  • Managing Change- Able to adapt and excel in a rapidly changing environment
  • Quality and Standards – The ability to achieve high standards and quality in work
  • Planning and Organising- The ability to identify what needs to be done to achieve objectives
  • Relationship Building - Builds effective working relationships with a wide range of people
  • Team Skills – The ability to work collaboratively with others in order to achieve common objectives

 

This job description is an accurate reflection of the duties and responsibilities of the post as at the time of writing but may be changed from time to time or when business needs require it.

 

Benefits:

  • Discretionary bonus opportunity
  • Private Medical Insurance
  • Dental Scheme
  • London Allowance (if applicable)
  • 25 days holiday per year
  • Subsidised Café
  • Free soft drinks

 

 

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.

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