Professional Services Trainer

The Company:

Placements.io is seeking a highly motivated and experienced Professional Services Trainer to join our team. As a Professional Services Trainer, you will report to our Head of Professional Services and be responsible for delivering training programs to our customers and internal teams, ensuring they have the knowledge and skills to successfully implement and utilize our platform. You will play a critical role in empowering our clients to leverage our technology to its fullest potential, driving their success and satisfaction with our products and services. Placements.io is growing at an incredible pace and the Professional Services Trainer will drive the programs to keep pace with our innovation and deliver the development and enablement of training curriculum for global audiences to match. This is a cross-functional, highly strategic role with broad influence and visibility among various leaders - ideal for someone with deep knowledge of customer-facing teams and field-forward enablement programs.

Responsibilities:

• Conduct training sessions for customers and internal teams, both in-person and remotely, on the effective use of Placements.io's platform and associated tools

• Own a recurring office hours webinar where clients can drop in for trainings

• Develop training materials, including presentations, user guides, videos, and other resources, to facilitate the learning process

• Collaborate with cross-functional teams, including Customer Success, Product Management, and Engineering, to stay updated on product enhancements and new features

• Customize training curriculum based on customer needs and requirements, ensuring a tailored approach to different audiences and skill levels

• Train new and existing customers on key aspects of Placements.io

• Assist in the development and improvement of training methodologies and best practices to enhance the overall training experience

• Provide ongoing support and guidance to customers, answering questions and addressing issues related to the platform

• Build relationships with cross-functional business partners, globally, to collaborate on skill gaps and learning priorities

• Build and deliver the new hire onboarding process for Placements.io including designing the curriculum, conducting sessions, skills assessment, and individual employee coaching as needed

• Stay updated on industry trends and developments to incorporate relevant knowledge into training materials and sessions

• Travel to customer locations, as needed, to deliver in-person training and provide on-site support

Requirements:

• Bachelor's degree in a relevant field or equivalent practical experience

• 5+ years experience as a Professional Services Trainer or similar role in the technology/software industry

• Proven experience in delivering effective training programs and materials to diverse audiences

• Excellent communication and presentation skills, with the ability to clearly articulate complex concepts

• Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers and colleagues

• Exceptional problem-solving abilities and the capacity to adapt to different learning styles and requirements

• Proficiency in using training software and tools, as well as standard office software

• Understanding of, and experience in, technology enabled advertising

• Demonstrated project/program management and organizational skills

• Exposure to working in or supporting sales and services delivery teams, or other customer facing organizations

• Willingness to travel occasionally, based on customer and business needs

Join Placements.io and become an integral part of a dynamic team, working with cutting-edge technology and leading industry professionals. Apply now to contribute to the success of our customers and shape the future of digital media advertising

• Competitive salary
• Early-stage stock options
• Open PTO
• 401k match
• Company paid medical, dental, vision, and life insurance
• Regular company lunches and happy hours
• Gym membership reimbursement
• Cell phone reimbursement

To apply to our open positions, please email your resume, cover letter, and the name of the position you are applying for to careers@placements.io. We look forward to meeting you!

EEO Employer: Placements.io is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Reasonable Accommodation Statement

Placements.io complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please send a request to hr@placements.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.