About PLACE: 
PLACE is an end-to-end technology and business services platform designed to simplify the real estate lifecycle for both consumers and their real estate agents. Top producing real estate teams partner with PLACE because we take care of bookkeeping, human resources, in-house legal, design and marketing, talent acquisition, business training and coaching. Consumers choose real estate teams Powered by PLACE because our partners are positioned to deliver a better experience to their valued clients. 

 

Your Opportunity:

You have the opportunity to help scale and develop a newly created department in a fast growing start-up with a recent $1 billion valuation. Because you have years of experience in project management and client service, you will be directly responsible for ensuring our new PLACE Operators have smooth, world-class onboarding experiences. You’ll be the point person leading this process for all Senior Partners who decided to partner with PLACE. Create your life by design by working from anywhere with a flexible schedule that allows you to be fulfilled personally and professionally. We offer benefits such as revenue share, health insurance, soon to come stock options and purchases, and investing. Explore PLACE Inc. and the success path we have created for you.

 

Who Develops You: Executive Director of Onboarding & Launch


What You're Great At:

You have deep experience moving clients through complex change. As an expert in project management, you are able to not only run systems with incredible attention to detail, you are also highly skilled at creating them from scratch. You thrive in building relationships and are comfortable having difficult conversations. You’ve spent years helping business owners achieve growth and have a passion for measuring results. You are most fulfilled when you are helping your high potential customers to expand their business. You have a clear vision for what business owners need as they begin scaling and are eager to help them move to the next level of success. 


What You’ll Do:

  • Consult with new PLACE teams to provide early strategic guidance on how to refine their businesses, drive profitability and enhance their operational infrastructure through our in-house tools, systems & models
  • Deliver critically important content to new PLACE Operators, agents and employees - welcoming them into the Onboarding process and our network 
  • Refine and enhance systems and processes to create a more efficient Onboarding experience for new Operators, owning the experience for Sr. Partners
  • Be an expert on PLACE’s value stack, helping high-growth teams to achieve quick, sustainable success with PLACE’s systems.
  • Work cross-functionally to ensure that every part of the PLACE value stack is being delivered effectively to each Operator
  • Collaborate with Growth Leaders on a seamless handoff from contract signing to onboarding and through the launch processes
  • Partner with our Business Success Consultants and Success Concierge Team to ensure a smooth transition from Onboarding to Servicing
  • Identify opportunities for process improvement and work closely with the Executive Director of Onboarding & Launch and other stakeholders to create an ever-improving customer experience

 

Skills You Have:

7+ years in servicing, franchise support or an equivalent customer-facing role

7+ years of project management/change management experience

Expert systems thinker with a proven track record of implementation

Exceptionally organized

Ability to create systems and interactions that make everyone feel like a VIP

Real estate experience strongly preferred

Bachelor's Degree strongly preferred

 

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. We are committed to creating an inclusive environment for all employees.

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