Who We Are
Pixability is a video advertising software company that uses data science to optimize large, complex campaigns across YouTube, Facebook, Instagram, and Connected TV. The company’s industry-leading optimization and insights solutions are independently verified by the YouTube Measurement Program, the Facebook Marketing Partner Program, Oracle’s Data Cloud’s Moat Measurement, and other third parties. Pixability’s suite of solutions are used by the top media agencies and brands including Dentsu-Aegis, Havas, Interpublic Group, Omnicom, Publicis, and WPP, as well as Swatch, Ford, KIND, L’Oréal, and Puma. For more information about Pixability’s video advertising platform, please visit www.pixability.com.
Our Award-Winning Culture
Our team is the heart of our culture. We value innovation, collaboration and curiosity with a passion for getting things done. We strive to hire and cultivate the best employees, and foster a culture of open communication and transparency. We are driven and hard-working, but also committed to having fun along the way with weekly catered lunches and happy hours, team outings, and flexible paid time off. We’re proud to have been named the Global Leader in Video Innovation in the Google Premier Partner Awards (2017), as well as one of Boston's Coolest Companies by BostInno (2017), and listed on the Inc. 5000 for four consecutive years.
Securing long-term business relationships with existing key customers is one of the major functions of the Account Manager role. Pixability puts you at the forefront of the fast-growing social advertising industry and gives you the opportunity to work with the most dynamic companies in the world—from international brands to independent agencies.
You’ll maximize the value of Pixability’s products to create actionable insights for our clients and take ownership for the use of Pixability’s products throughout clients’ organizations. You’ll work with our AdOps team to manage the client on-boarding process and have a strong understanding of our solutions and be able to explain these to internal and external stakeholders. You’ll also communicate opportunities for client upgrades to the sales team and gather customer feedback to utilize it and enhance Pixability’s customer service experience. The Account Management team are a highly motivated group of individuals who play a crucial role in growing our clients businesses by driving strong results and providing the best client services experience in the industry.
On the Customer Success team we love video, technology, and keeping up with trends across YouTube, Facebook, Instagram, and Twitter. Our team is made up of the smartest, most creative, curious bunch of campaign managers, account managers, and analysts in the business. Each member of the Customer Success team contributes to making sure all of our customers are successful and each campaign exceeds customers expectations.
We are smart, self-motivated, ambitious, and consistently strive to affect the outcome of our business, every day. We go above and beyond, using our intelligence, passion, and creativity to inspire, educate, and support our advertisers. And, we like to reward ourselves with fun along the way.
Who You Are
You love your customers and provide ongoing continuous support using any means necessary (telephone, instant message, and email, standing meetings and webinars). Collaboration comes naturally to you and you understand the importance of partnering with the product team to address and fulfill customer's' current needs and pragmatically predict future needs. You are passionate about the social advertising industry, understand it, and know all the trends. You have a take-charge mentality and have no problem working in the gray. You’re a data nerd at heart and can communicate complex data reports to customers with eloquence and ease. Most of all, you’re fun, outgoing, and enjoy the feeling of a satisfied customer.
What You Bring to the Party
- 3+ years as an Account Manager at a digital agency or AdTech company
- Experience with social media particularly with YouTube, Facebook, Instagram, and Twitter
- Strong data analysis and reporting skills with a keen ability to distill data into clear and actionable takeaways
- Thrive in a fast-paced, self-starter environment with superior skills managing Tier 1 brands
- Superior interpersonal and communication skills, particularly influencing and listening
- Confident and articulate presenter