Associate IT Support Engineer

London, UK

A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects.

Robert A. Heinlein

 

Pivotal’s Story VIDEO  

As a recognized leader in disciplined agile and lean software development practices, Pivotal combines the Silicon Valley state of mind, modern approach, and infrastructure with organizations’ core expertise and values. Our cloud-native platform and suite of data tools drive software innovation for many of the world’s most admired brands, helping enterprises move at start-up speeds and with greater business agility. We optimize for change and teach next-generation developers to create and build new solutions, and are committed to open source and open standards.

Our methodology is about evolving, in both development and innovation, and our culture is empowering. Our 2,000+ employees across offices worldwide subscribe to an ethos of kindness. We make a point to bring empathy to each and every project, and are guided by a purposeful mission—to transform how the world builds software.

You

Our London office is growing fast and we could use a hand keeping it, and some of the company’s primary systems, running smoothly. Your job will become as big as you make it. The prime directive is: do the right thing, do what works, and be kind. We want you to help us do that.

Us

If it has a MAC address, it’s ours. We keep things working so that everyone else can focus on what they do best. We value personal communication over documentation, time over money, and good enough today over perfect next week. When we want a hand we pair and learn. Got it well in hand? Get it done.

We’re an Apple shop, but some people will be on Windows or Linux instead of Macs. If you’ve got background in all three, we’re stoked. If not, we'll teach you. We deal with mobile of every stripe. As few printers as possible. We love Google Apps. We keep as many services hosted as we can. You’ll also have the chance to work with cool stuff like Casper Suite, macOS Server, Okta’s SSO, and ESXi, but you don’t need to be familiar with those now.


Your Day

Hot breakfast shows up at 8:30am. After we eat, we get together for a chat on what’s happening that day. We all stand up to keep it quick. Once you hit your desk, it’s up to you. What looks important? What do you want to work on alone? What do you want to pair on with one of the other team members? What do you want to kick to someone else? You have a lot of latitude in deciding how to do your job. If you work here, we trust you.

Required Skills / Experiences

  • 2-5 years of technical Helpdesk or equivalent experience, including supporting an Apple environment
  • Demonstrates ability to plan and document projects.
  • A focus on end-user satisfaction over technical perfection
  • Personable and presentable demeanor, consulting experience highly desirable
  • Demonstrated ability to communicate at all levels of technical expertise and seniority, inside and outside the organization, both verbally and in writing

Desired Skills / Experiences

  • Organized and detail oriented
  • Strong Analytical Skills
  • Customer focused and results driven

Pivotal is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

 

Apply for this Job
* Required
(Optional)
Almost there! Review your information then click 'Submit Application' to apply.

File   X
File   X


Application consent for Pivotal Software

By clicking the “I Accept” button you expressly make the following representations and warranties and give your consents as described below:

Pivotal Software collects your personal data for the purposes of managing Pivotal Software’s recruitment related activities as well as for organizational planning purposes globally. Consequently, Pivotal Software may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.

Pivotal Software does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Pivotal Software has international sites and Pivotal Software uses resources located throughout the world. Pivotal Software may from time to time also use third parties to act on Pivotal Software’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Pivotal Software group of companies as well as to third parties acting on Pivotal Software’s behalf, including also transfers to servers and databases outside the country where you provided Pivotal Software with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.


Share this job: