As a recognized leader in disciplined agile and lean software development practices, Pivotal combines the Silicon Valley state of mind, modern approach, and infrastructure with organizations’ core expertise and values. Our cloud-native platform and suite of data tools drive software innovation for many of the world’s most admired brands, helping enterprises move at start-up speeds and with greater business agility. We optimize for change and teach next-generation developers to create and build new solutions, and are committed to open source and open standards.

Our methodology is about evolving, in both development and innovation, and our culture is empowering. Our 2,000+ employees across offices worldwide subscribe to an ethos of kindness. We make a point to bring empathy to each and every project, and are guided by a purposeful mission—to transform how the world builds software.


You possess strong financial, accounting and operational acumen and have significant services operations experience. You can manage, delegate and deliver significant tactical workloads while helping put strategic building blocks in place for long term growth. You have great communication skills, strong collaboration, influence and change management skills. An ability to provide direction and operational leadership in a fast-paced, high-growth professional services organization.


Our mission is to accelerate customers' journey to cloud native applications and agility. Our cross-functional team includes product managers, solution architects, transformation specialists, developers and engineers that work on projects in our office or onsite with customers nationwide.


In this role, you will: 

  • Lead various parts of services operations including but not limited to the following:
    • Collaborating closely with finance, business and recruiting teams on the planning and staffing efforts
    • Maintain consultant scheduling, supply/demand planning and related activities to assure efficient tactical business operations
    • Oversee business/project tools and processes to ensure streamlined and efficient operations. 
    • Develop/maintain a roadmap for tools (including adoption of tools and adherence of processes within the business), working closely with IT. 
    • Work closely with sales operations for services requirements 
    • Manage and maintain Pivotal SI partner subcontracting relationships, project scheduling and contractual flow
  • Reporting and insights
    • Represent the business to bring dashboard and reports to bring insights and speed to business decisions
    • Predictable, dependable reporting for the business - working closely with other parts of the company
    • Maintain accurate reporting and cadence of inspection reviews for broader visibility and financial requirements
  • Participate in the budgeting and forecasting process (weekly, monthly, quarterly, annually)
  • Develop, modify and implement policies and procedures that improve delivery operational efficiencies
  • Working with Finance on building models for investments, driving and managing the P&L


You are an exceptional, passionate, business and customer centric to bring growth, scale, efficiency to a fast growing business. You will collaborate closely with the business, support functions and other parts of the company:

  • A minimum of 10 years of experience in a large scale services operations / operations world. 
  • Successful change management experience in driving tools, policies, consistencies for many different parts of the business
  • Leading through influence
  • Strong business acumen and problem-solving skills with the ability to influence internal and potentially external stakeholders at all levels.
  • Excellent communication, presentation and interpersonal skills including the ability to interact, communicate and build relationships with executives. 
  • Must be effective working independently and in a team setting. 
  • Organizational skills with the ability to manage competing demands
  • Previous experience operating a Services business based on SaaS solutions which includes OpenAir, Concur and Zoura are a plus
  • Willingness to travel and occasionally work from various Pivotal or offsite locations


Pivotal’s Cloud Native platform drives software innovation for many of the world’s most admired brands. With millions of developers in communities around the world, Pivotal technology touches billions of users every day. After shaping the software development culture of Silicon Valley's most valuable companies for over a decade, today Pivotal leads a global technology movement transforming how the world builds software.

Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Pivotal Software are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.