Pitch, a new company from the makers of Wunderlist, is seeking a community builder, customer experience specialist and master of social media to join our team in Berlin. We are building a cross platform presentation tool and are looking for the person who will aid us in defining, growing and engaging with our community of presentation creators.

Who we are looking for

  • You place customer experience at the top of your mission
  • You have experience running community partnerships and ambassador programs, ideally internationally
  • You are well experienced with running social media for a major tech company with a good understanding of all the relevant tools, KPIs and processes
  • You have experience running influencer / ambassador programs, ideally internationally
  • You thrive on day-to-day interactions with users, problem solving and bringing their feedback constructively into the company
  • You constantly demonstrate creativity and are always coming up with new ideas
  • You're always trying out the latest tools and have experience with things like Intercom, Loom, Buffer
  • You are a fluent English speaker (bonus points for another European language)
  • Bonus points: You have a basic working knowledge of CRM

What you'll do

  • Growing and developing the Pitch community by building partnerships and relationships with relevant creative communities
  • Position Pitch as a leader and contributor in the industry
  • Managing our day-to-day activity across various social channels and review platforms, through engaging conversations, inventive content and a sense of delight
  • Developing and managing our customer support channels (live chat, email...)
  • Creating a sense of wow in every customer interaction
  • Curating and highlighting the best Pitch ambassadors and their creations
  • Attracting and inspiring new customers through creative campaigns
  • Uncovering what our community of users really need from Pitch and being an internal voice of the customer with our product and marketing teams

Sound good? Impress us with your ideas and plan to build and grow the Pitch community.  We look forward to hearing from you!

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