Pismo
We've been building since day one a diverse and ready to cross the oceans team and mindset with the most innovative professionals in their field. We are not only committed to delivering cutting-edge solutions to help our clients build their products. We want to promote change in how the world deals with financial services and impact millions of lives.
We are a Remote-first company, so yes, you can work pretty much from anywhere. But if you still need to go to the office every now and then, we currently have four offices located in Brazil (São Paulo), The USA (Austin), The UK (Bristol) and Singapore.
Investors
We are backed by some of the most prominent investment companies in the market, such as SoftBank, Amazon, Accel, B3, Falabella Ventures, Headline, PruVen and Redpoint eventures.
Read our Series B announcement here.
Summary
The Pismo platform provides critical services to our clients, running billions of transactions every year in different regions. Providing excellent services to our clients is a key value at Pismo, which requires experienced professionals to support our clients when needed.
This role plays a critical role in supporting our clients during live operations, focusing on financial flows originating on networks such as Visa, Mastercard, and others. This position requires a proactive approach, excellent problem-solving skills, and a deep understanding of messaging protocols and transaction clearing concepts and rules.
The Operations team is responsible for supporting our clients during live operations, responding to Client’s inquiries and tracking product usage in order to suggest improvements to the development team.
What you'll do
- Analyze and resolve tickets related to transaction issues, including missing or unrecognized transactions.
- Serve as the primary point of contact for all issues related to network transactions, ensuring high levels of client satisfaction.
- Investigate discrepancies on our platform, making decisions such as approving, denying or replacing incorrect transactions.
- Work proactively to identify patterns and potential issues, bringing recommendations to the product and engineering teams to help improve the product over the long term
Minimum Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- Proven experience in transaction processing and understanding of technical instruction documents, especially within Visa and Mastercard networks.
- Knowledge on transactions settlement and clearing.
- Strong analytical and problem-solving skills, with the ability to make quick, informed decisions.
- Experience working with transaction databases and familiarity with SQL or similar querying languages.
- Proficiency on interpreting behaviors and fetching results from different technical systems.
- Intermediate English Level
- (Desirable) Familiarity with international standards ISO 8583, EMV, and APIs
- (Desirable) Experience using AWS tools.
- (Desirable) Experience using tools like Postman or Insomnia.
- (Desirable) Experience in managing client support on a global scale, dealing with diverse cultural and regional considerations
- (Desirable) Ability to convey technical information to non-technical users clearly.
- (Desirable) Previous experience in a technical support role or IT-related field.
- (Desirable) Understanding of cloud computing and relevant technologies.
Core Benefits
- Remote work
- Flexible hours
- Gympass
- Meal & Food vouchers
- Remote work financial support
- Life Insurance
- Medical and Dental Assistance
- Employee child care benefit: daycare
- Vidalink partnership
- Day off (Birthday)
- Support for studying languages
- 50% off AWS and GCP certifications
Technologies that we apply in our day
Engineering
- Java, Groovy and Go
- Automated Testing
- K6 (Load Testing) and Gremlin (Chaos Testing)
- SQL / NoSQL
- Git
- Rest APIs and streaming data
- Cloud (AWS and Google)
- Docker and Kubernetes
- Codefresh & ArgoCD
- Grafana & Honeycomb
- Jira / Confluence
Data
- AWS Services;
- Data Processing: Spark, Flink
- Python
- Airflow
- Relational databases (PostgreSQL and MySQL)
Platform Engineering
- AWS
- Codefresh
- ArgoCD
- Grafana & Honeycomb
- Kubernetes
- Terraform
- Go, Python, and Shell Script
- Prometheus
- Istio
Security
- SAST
- SCA
- IaC Scans
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Our core values
Responsibility & Commitment
Responsibility and Commitment are key tenets of Pismo's business. In all of our interactions, ethics and honesty serve as guiding principles. Transparency and alignment are essential at Pismo to foster a culture of accountability where people do not take shortcuts and dare to be vulnerable. We encourage ownership and enable our employees to be a part of the solution to our challenges.
Challenging the Status Quo to Drive Change
Pismo is a disruptive company that knows we can’t count on what got us here to get us where we want to go. Instead of following trends, our team members create them. We strive for the best solution for every situation, not the easiest. Taking the ordinary or common sense route is insufficient. This is how we affect real change.
Minimum Friction Experience
Pismo's success depends on fluid, clear, and careful internal and external communication. Our solutions should address issues directly rather than causing new ones. We understand that learning and development is a positive outcome of necessary friction. We want our customers and employees to have a pleasant experience free of bureaucracy.
Collective Power
Pismo isn't simply mine, yours, or some other team's. All of our people have a good purpose for being here. Each of us, in our way, has the freedom to be ourselves and know we are accepted. Pismo values being a multicultural organisation. We are stronger, more efficient, and happier when we operate as a team.
Delivering Value and Excellence
Constant development is essential as it allows us to supply high-quality products and services while ensuring that we always bring value to our clients. Pismo recognises the importance of new information in breaking down boundaries and forging new possibilities. We pave the way and set trends by developing market-leading solutions.
Focus on People
People are a company's most valuable asset. That is why we prioritise attracting and hiring the best people, followed by personal and professional development. We invest in people's growth and empower them to take charge of their careers. We value work-life balance because we understand how difficult it can be to distinguish between work and life.
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Pismo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Pismo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Pismo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
