Pismo

We've been building since day one a diverse and ready to cross the oceans team and mindset with the most innovative professionals in their field. We are not only committed to delivering cutting-edge solutions to help our clients build their products. We want to promote change in how the world deals with financial services and impact millions of lives.

We are a Remote-first company, so yes, you can work pretty much from anywhere. But if you still need to go to the office every now and then, we currently have four offices located in Brazil (São Paulo), The USA (Austin), The UK (Bristol) and Singapore.

Investors

We are backed by some of the most prominent investment companies in the market, such as SoftBank, Amazon, Accel, B3, Falabella Ventures, Headline, PruVen and Redpoint eventures.

Read our Series B announcement here.

Summary

Clients strategy area is responsible for managing our goals, by measuring them and improving our processes to achieve our mission.

We are looking for a Business Strategy Analyst to join our Customer Strategy team. We expect this person to work on a few operational tasks, such as elaborating reports, managing tools, and executing basic governance tasks. However, the main goal for this role is to work on:

Creating new processes and improving current ones;
Guide the strategy design (goals and metrics) of the Customer Success and Sales teams;
Analyze areas' current issues and work on action plans to solve them;
Request, collect, and analyze data to bring insights to the team and to the strategy; Create dashboards;

We are particularly excited to hear from people who show strong ownership and who can learn fast, capable of adapting to ongoing changes.

We expect you to be:

Able to influence high leadership team;
Interpersonal and communication skills (cross-areas);
Able to have a broad overview to build processes, design processes from scratch, implement it, and improve it;
Great at problem-solving;
Data-oriented, analyzing data to make the best decision;
Able to advocate for change management - our team will constantly bring changes to other teams;
Able to work on complex environments/themes;
Willing to work constantly on your personal growth and development;
Proactivity, agile, a fast learner; and curious to learn more;
Able to work with diverse people.

You need to have:

Strong communication skills that allow a minimum friction experience between our teams;
Excellent written and verbal technical and personal communication skills in English;
Strong analytical and critical thinking;
Ownership to see the opportunities and act on them;
Ability to challenge the status quo, suggesting and implementing changes based on “connecting the dots” on things that come up repeatedly to find solutions for them in close collaboration with the teams;
You need to be driven by curiosity and desire to find the truth, not afraid to make mistakes and not to be always right;
Flexibility to work at a high pace of changing environments as we grow exponentially and go through being acquired by Visa.
Basic knowledge of Project Management;

Minimum Qualifications:

Corporate experience
Advanced English
Proficiency in Excel or Google Sheets

This affirmative position is for candidates who self-identify as women, black, indigenous, person with disabilitlies and/or member of the LGBTQIAP+ community.

Desirable:

Knowledge of Intermediary level in Spanish;
Experience abroad or working with global teams;
Knowledge of quality tools, such as PDCA, process mapping and root cause analysis;
Knowledge of these tools: Looker; Looker Studio; Jira; Hubspot; Monday; Slack; Microsoft Dynamics; Power BI;
Experience with NPS surveys;
Basic knowledge of software development;
Basic knowledge of Financial institution's operations;
Bachelor’s degree in Engineering, Administration, or correlated areas;
Experience with Customer Success and Sales areas.

Core Benefits

Remote work
Flexible hours
Gympass
Meal & Food vouchers
Remote work financial support
Life Insurance
Medical and Odontological Assistance
Employee child care benefit: daycare
Vidalink partnership
Day off (Birthday)
Support for studying languages
50% off AWS and GCP certifications

Why do we have an affirmative position?

Pismo is committed to diversity and inclusion in the workplace. Its goal is to have increasingly diverse teams that contribute to transforming the banking and payments markets. Pismo actively searches for diverse talent and creates an equitable workplace for everyone.

If you apply for this position, the hiring team will consider you self-identify as a women, person with disabilities, black, indigenous and/or member of the LGBTQIAP+ community.

Our core values

Responsibility & Commitment

Responsibility and Commitment are key tenets of Pismo's business. In all of our interactions, ethics and honesty serve as guiding principles. Transparency and alignment are essential at Pismo to foster a culture of accountability where people do not take shortcuts and dare to be vulnerable. We encourage ownership and enable our employees to be a part of the solution to our challenges.

Challenging the Status Quo to Drive Change

Pismo is a disruptive company that knows we can’t count on what got us here to get us where we want to go. Instead of following trends, our team members create them. We strive for the best solution for every situation, not the easiest. Taking the ordinary or common sense route is insufficient. This is how we affect real change.

Minimum Friction Experience

Pismo's success depends on fluid, clear, and careful internal and external communication. Our solutions should address issues directly rather than causing new ones. We understand that learning and development is a positive outcome of necessary friction. We want our customers and employees to have a pleasant experience free of bureaucracy.

Collective Power

Pismo isn't simply mine, yours, or some other team's. All of our people have a good purpose for being here. Each of us, in our way, has the freedom to be ourselves and know we are accepted. Pismo values being a multicultural organisation. We are stronger, more efficient, and happier when we operate as a team.

Delivering Value and Excellence

Constant development is essential as it allows us to supply high-quality products and services while ensuring that we always bring value to our clients. Pismo recognises the importance of new information in breaking down boundaries and forging new possibilities. We pave the way and set trends by developing market-leading solutions.

Focus on People

People are a company's most valuable asset. That is why we prioritise attracting and hiring the best people, followed by personal and professional development. We invest in people's growth and empower them to take charge of their careers. We value work-life balance because we understand how difficult it can be to distinguish between work and life.

Pismo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Pismo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Pismo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

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Business Strategy Analyst, Clients | Affirmative Position