Pismo

We've been building since day one a diverse and ready to cross the oceans team and mindset with the most innovative professionals in their field. We are not only committed to delivering cutting-edge solutions to help our clients build their products. We want to promote change in how the world deals with financial services and impact millions of lives.

We are a Remote-first company, so yes, you can work pretty much from anywhere. But if you still need to go to the office every now and then, we currently have four offices located in Brazil (São Paulo), The USA (Austin), The UK (Bristol) and Singapore.

Investors

We are backed by some of the most prominent investment companies in the market, such as SoftBank, Amazon, Accel, B3, Falabella Ventures, Headline, PruVen and Redpoint eventures.

Read our Series B announcement here.

Summary

The Implementation Team exists to provide the best experience for our clients in implementation projects.

The team is composed of specialists who drive implementation projects. They ensure the initial setup of the customer’s account, create proper alignments both internally and externally and guide the clients during key moments of their journey with Pismo

What you'll do

You will be part of a high-quality team that leads client implementation projects on the platform, being the focal point for the client and other suppliers with Pismo during these projects. This role is critical for the customer to quickly see value in their integration, ensuring adoption of the defined solution.

In this role, they will:

Ensure that all activities take place as planned and that the customer understands the platform's functionalities as well as its possible parameterisations
Carry out project management for the implementation of new customers, ensuring visibility to all stakeholders
Develop and maintain healthy relationships with customers, building trust and transparency
Track deployment success metrics
Ensure customer success in deployment
Assess customer needs and relate to possible solutions
Identify opportunities for improvement in the process, product and documentation

Minimum Qualifications

Experience in the large-scale implementation of at least one of the following capabilities is essential: core banking, cards, electronic payments, consumer/corporate lending
Strong Project management skills
Good negotiation skills
Good Analytical skills
Ability to define priorities
Proficient in MS Excel, PPT

Core Benefits

Optical plan
CPF Contribution
Internet subsidy
Work from home one-time allowance
Annual leaves
Ability to buy/ sell /carry over annual leave
Health Insurance
Dental care
Health & Wellbeing

Our core values

Responsibility & Commitment

Responsibility and Commitment are key tenets of Pismo's business. In all of our interactions, ethics and honesty serve as guiding principles. Transparency and alignment are essential at Pismo to foster a culture of accountability where people do not take shortcuts and dare to be vulnerable. We encourage ownership and enable our employees to be a part of the solution to our challenges.

Challenging the Status Quo to Drive Change

Pismo is a disruptive company that knows we can’t count on what got us here to get us where we want to go. Instead of following trends, our team members create them. We strive for the best solution for every situation, not the easiest. Taking the ordinary or common sense route is insufficient. This is how we affect real change.

Minimum Friction Experience

Pismo's success depends on fluid, clear, and careful internal and external communication. Our solutions should address issues directly rather than causing new ones. We understand that learning and development is a positive outcome of necessary friction. We want our customers and employees to have a pleasant experience free of bureaucracy.

Collective Power

Pismo isn't simply mine, yours, or some other team's. All of our people have a good purpose for being here. Each of us, in our way, has the freedom to be ourselves and know we are accepted. Pismo values being a multicultural organisation. We are stronger, more efficient, and happier when we operate as a team.

Delivering Value and Excellence

Constant development is essential as it allows us to supply high-quality products and services while ensuring that we always bring value to our clients. Pismo recognises the importance of new information in breaking down boundaries and forging new possibilities. We pave the way and set trends by developing market-leading solutions.

Focus on People

People are a company's most valuable asset. That is why we prioritise attracting and hiring the best people, followed by personal and professional development. We invest in people's growth and empower them to take charge of their careers. We value work-life balance because we understand how difficult it can be to distinguish between work and life.

Pismo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Pismo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Pismo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

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Implementation Analyst, International