Pismo

We've been building since day one a diverse and ready to cross the oceans team and mindset with the most innovative professionals in their field. We are not only committed to delivering cutting-edge solutions to help our clients build their products. We want to promote change in how the world deals with financial services and impact millions of lives.

We are a Remote-first company, so yes, you can work pretty much from anywhere. But if you still need to go to the office every now and then, we currently have four offices located in Brazil (São Paulo), The USA (Austin), The UK (Bristol) and Singapore.

Investors

We are backed by some of the most prominent investment companies in the market, such as SoftBank, Amazon, Accel, B3, Falabella Ventures, Headline, PruVen and Redpoint eventures.

Read our Series B announcement here.

Summary

The Squad Clients is responsible for managing clients relationship

What you'll do

Resolve client tickets and inquiries promptly and effectively.
Provide exceptional customer service to ensure high satisfaction levels.
Collaborate with cross-functional teams to address complex issues.
Contribute to the development of support resources and documentation.
Identify patterns in customer issues and propose process improvements.
Communicate effectively with clients across diverse regions and time zones.
Stay updated on product knowledge to offer informed assistance.

Minimum Qualifications

Advanced English Level
Prior experience in customer support or a related field.
Understanding of the financial industry.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal abilities.
Ability to work collaboratively in a team and independently.
Understanding of global customer service dynamics and cultural nuances.
Adaptability to evolving processes and technologies.
Detail-oriented approach to record-keeping and issue tracking.
Customer-centric mindset and a commitment to delivering quality service.
(Desirable) Previous experience working with technical products related to the financial industry.
(Desirable) Proficiency in using debugging tools, interpreting behaviors and fetching results from different systems.
(Desirable) Experience in managing client support on a global scale, dealing with diverse cultural and regional considerations
(Desirable) Ability to convey technical information to non-technical users clearly.
(Desirable) Previous experience in a technical support role or IT-related field.
(Desirable) Understanding of cloud computing and relevant technologies.
(Desirable) Certification in relevant areas, such as IT support or specific software products.
(Desirable) Ability to convey technical information to non-technical users clearly.

Core Benefits

Remote work
Flexible hours
Gympass
Meal & Food vouchers
Remote work financial support
Life Insurance
Medical and Odontological Assistance
Employee child care benefit: daycare
Vidalink partnership
Day off (Birthday)
Support for studying languages
50% off AWS and GCP certifications

Our core values

Responsibility & Commitment

Responsibility and Commitment are key tenets of Pismo's business. In all of our interactions, ethics and honesty serve as guiding principles. Transparency and alignment are essential at Pismo to foster a culture of accountability where people do not take shortcuts and dare to be vulnerable. We encourage ownership and enable our employees to be a part of the solution to our challenges.

Challenging the Status Quo to Drive Change

Pismo is a disruptive company that knows we can’t count on what got us here to get us where we want to go. Instead of following trends, our team members create them. We strive for the best solution for every situation, not the easiest. Taking the ordinary or common sense route is insufficient. This is how we affect real change.

Minimum Friction Experience

Pismo's success depends on fluid, clear, and careful internal and external communication. Our solutions should address issues directly rather than causing new ones. We understand that learning and development is a positive outcome of necessary friction. We want our customers and employees to have a pleasant experience free of bureaucracy.

Collective Power

Pismo isn't simply mine, yours, or some other team's. All of our people have a good purpose for being here. Each of us, in our way, has the freedom to be ourselves and know we are accepted. Pismo values being a multicultural organisation. We are stronger, more efficient, and happier when we operate as a team.

Delivering Value and Excellence

Constant development is essential as it allows us to supply high-quality products and services while ensuring that we always bring value to our clients. Pismo recognises the importance of new information in breaking down boundaries and forging new possibilities. We pave the way and set trends by developing market-leading solutions.

Focus on People

People are a company's most valuable asset. That is why we prioritise attracting and hiring the best people, followed by personal and professional development. We invest in people's growth and empower them to take charge of their careers. We value work-life balance because we understand how difficult it can be to distinguish between work and life.

Pismo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Pismo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Pismo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

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Support Operations Analyst, Clients