Tele-Health Primary Care Provider (Remote)

About Us

Pine Park Health is redesigning primary care at home for residents of seniors living communities with a value-based approach specifically designed to meet their unique needs. We offer services directly in residents' homes, including preventative care, chronic condition management, and laboratory tests. Our primary care team visits each community regularly, working closely with staff to address individual health concerns. Additionally, we provide rapid access to medical care by offering same-day or next-day appointments for urgent issues, helping reduce the need for unnecessary emergency room visits and hospital admissions. 

Our innovative model has attracted over 150 community partnerships and accelerated patient growth across California, Arizona, and Nevada. Pine Park Health is rapidly expanding, backed by investors including First Round Capital, Google’s AI fund, Canvas Ventures, Foundation Capital, Y Combinator, and Susa Ventures. As our team grows quickly, we are seeking individuals who are passionate about helping seniors live meaningful and fulfilling lives, regardless of their health conditions, to join us in this mission.

Pine Park Health is looking for a telehealth Primary Care Provider, responsible for delivering telehealth care to a geriatric population. We are seeking someone who is excited about the opportunity to work closely with our onsite primary care provider team,  contribute to a value-based care model, and work with motivated individuals to provide high-quality patient care. This role requires a telehealth setup, including internet and private space to make patient calls and perform video visits. 

Qualifications:

• Board-eligible or Board-Certified Nurse Practitioner, preferably with geriatrics experience, must be licensed in at least two states: Arizona, California, and Nevada.
• Comfortable with a fast-paced and changing environment
• Willingness to provide remote clinical care via telehealth, both video and phone visits
• Desire to work with complex care patients and support the building of a holistic care model
• Strong orientation towards collaboration and working closely with our primary care provider team; values input of all members of the clinical team
• Strong written and verbal communicator
• Ability to work with tech-enabled care delivery tools (e.g., project management, 'checklist' management, remote monitoring, etc.) used together to improve patient care and team function.

Responsibilities:

Provide remote telehealth primary care with the goal of improving patient clinical outcomes. This includes collaborating and supporting a team of primary care providers to provide preventive, routine, and urgent clinical care for high-acuity geriatric patients residing in senior living communities.

• Provide rapid responses for urgent care needs to reduce preventable hospitalizations and increase the overall health of patient panel.
• Assess clinical requests from communities and patients, triage appropriately, and resolve them within 60 minutes or less. 
• Able to support 8-12 patients per day; providing urgent care via tele-health and managing billing for those visits. 
• Review the patient’s chart and medical history, assess acute needs, and make a recommendation via either phone, video conference, or written communication.
• Review and make recommendations for medication orders and collaborate with the patient’s primary care provider. 
• Provide support to Primary Care Providers (PCP) by monitoring and responding to patient communications and help to support while PCP’s are seeing patients during the day. 
• Ensure all notes and documentation are completed by the end of the business day. 
• Collaborate with the Market Medical Directors and clinical team to identify opportunities to innovate and improve clinical care. 
• Additional responsibilities to improve the overall clinical practice may include (but are not limited to) clinical chart audits, evaluation of diagnostic coding, review of quality metrics, direct support and mentoring for colleagues in the field, including Mid Level Practitioners, partnership with the Product Team to build out a reproducible and scalable model of highly-responsive care. 
• Regularly scheduled move-in assessments.
• Other duties and responsibilities as assigned. 

Required Skills/Abilities: 

• Adhere to legal and ethical requirements and company policies and procedures. 
• Ability to perform multiple tasks and work in a fast-paced environment. 
• Ability to perform job functions independently. 
• Must have excellent triage capabilities. 
• Keep up-to-date with medical developments, treatment, and medications. 
• Excellent communication skills is required, must be comfortable with communicating via telephone (voice), video, and text. 

Education and Experience: 

• Board-certified Nurse Practitioner.
• Active and unrestricted in at least two of the following states: NV, AZ, CA.
• Expected to be licensed and credentialed in different states within 15 days of hire.
• Valid DEA Certificate in good standing for Schedule 2-5 prescriptions.
• Not under current exclusion or sanction by any state or federal health care program, including Medicare or Medicaid, and is not identified as an “excluded person” by the Office of Inspector General of the Department of Health and Human Services or the General Service Administration (GSA), or reprimanded or sanctioned by Medicare. Must maintain Medicare active status. 
• Completion of U.S. Medical Licensing Examination (Only applicable for physicians).
• 1-2 years of experience in telehealth is preferred, 
• Urgent care or ER experience is a plus. 

Physical Requirements: 

• This role requires a telehealth setup, including internet and private space to make patient calls and perform video visits. 
• This job operates in a professional, private, and secure home office. 
• Must be able to use manual dexterity while using office equipment such as computers, laptops, keyboard, and mouse. 
• This position requires frequent communication with patients, and physicians must be able to exchange accurate information during these patient encounters. 
• Specific identifying abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Pine Park Health is an equal opportunity employer — we aim to recruit, hire, develop, compensate, and promote regardless of race, religion, country of origin, gender, sexual orientation, age, marital status, veteran status, or disability.