The Information Technology (IT) Support Specialist assists users with account & workstation set-up and troubleshooting. The IT Support Specialist prioritizes, tracks, and responds to email, phone, and in-person requests for support.

RESPONSIBILITIES AND DUTIES

  • Provides end-user support; troubleshoots and diagnoses problems both on-site and remotely.
  • Tracks service requests received via email, telephone, or in-person visits.
  • Installs, customizes, and tests hardware and software.
  • Maintains current and accurate inventory of all company hardware and software through cloud management systems.
  • Creates and maintains administrative user training and help documentation.
  • Provides presentation support, including audio/visual equipment, as needed.
  • Setup & remote support for mobile devices.
  • Prioritizes, tracks, analyzes, and generates reports on requests.
  • Coordinates other technical activities for supported users.

MINIMUM QUALIFICATIONS & ATTRIBUTES

  • Associate’s Degree or higher.
  • 1+ years’ experience in Windows PC and/or Mac hardware and software.
  • Experience with Windows 10 devices.
  • Experience with Microsoft Office 365 & Desktop software.
  • Demonstrated experience in a customer service environment.
  • Demonstrated experience in providing technical support, deployment, configuration, and installation of laptop & desktop computers.
  • Demonstrated experience in providing technical support, deployment, configuration of iPads, iPhones, Android Phones & hotspots.
  • Demonstrated experience in supporting printers, monitors, and other peripherals.
  • Strong written and verbal communication skills with a solid grasp of English language.
  • Ability to work collaboratively with others and independently with minimal supervision.

At Pine Gate Renewables, we are committed to developing solar farms throughout the country. Our approach utilizes experience-backed management and real-time industry knowledge to site and develop projects in a way that delivers the maximum benefit to communities, utilities and investors. We work hard, and we like to have fun along the way.

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