Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to business with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.

We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.


  • Plan and schedule multiple fiber projects throughout NYC by working with buildings to coordinate access and general requirements
  • Manage insurance certificate generation and expirations 
  • Ensure building agreements are current, valid, and identify the need for renewals
  • Develop and iterate systems to ensure lead times quoted to customers are met
  • Manage relationships with any subcontractors engaged in the deployment process
  • Work closely with project engineers to help complete projects and solve deployment issues
  • Ensure accurate and complete files are maintained for projects and hold teams accountable for data integrity
  • Lead internal communications efforts between teams, particularly those that relate to customer-facing updates and service delivery timelines
  • Liaise with field technicians while thoroughly documenting daily in-field progress


  • Experience planning a high volume of projects from inception to completion/closeout
  • Past work in planning operations at a startup and facilitating a fast-growing team
  • Previous experience with metro infrastructure and permitting/insurance is a plus


  • Strong organizational skills and the ability to communicate effectively internally and externally at all levels
  • Experience managing workflows 
  • 1+ years of relative construction industry experience (telecom, etc.)
  • Experience planning a high volume of projects from inception to completion preferred
  • Past work in planning operations at a startup helpful
  • Previous experience with NYC infrastructure and permitting/insurance a plus


  • Medical, Dental, Vision Coverage
  • Company-sponsored 401(k)
  • Stock Options
  • Commuter Reimbursement
  • Wellness Reimbursement

At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber, Inc. employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, and no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber, Inc. as a result of the referral or through other means.


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