At Piktochart, we strive to make our users’ day. We advocate happiness and delight, and we want you to be a part of our team to help make users happy! If you’re passionate about helping others solve problems, read on to find out if we are a good fit for what you’re looking for.

Your mission :

  • Handle inbound and outbound queries via email, live chat and phone.
  • Listen to customers to understand their needs and work out how you can best help them.
  • Professionally and personably answer questions/queries whilst adhering to company policies and processes.
  • Guide and educate the customer through various self-help options and articles.
  • Perform logical troubleshooting.
  • Accurately document troubleshooting steps and confirm resolution of reported issue.
  • Consistently provide a high quality of service to customers by utilizing all available tools and resources.
  • Constantly learn new technical information as the product evolves.
  • Contribute towards the improvement of Piktochart’s support system through side projects such as revamping the FAQ section, drafting articles for our self-service knowledge base etc.
  • Always strive to delight our customers!


You offer:

  • An outstanding command of the English Language - written and spoken.
  • A high degree of initiative, courtesy and professionalism to resolve most customer issues on first contact.
  • A resourceful, quick-thinking and empathetic attitude.
  • Tech know-how and an aptitude for keeping up-to date with industry advancements.
  • A flexible mindset towards 24x7 operations (Shift work may be required)
  • Basic experience working with Google Apps (Gmail, docs, calendars) and other SaaS products (Zendesk, Intercom, Zopim etc.).
  • Clear and efficient communication including an out-of-this-world level of friendliness, politeness, patience, and professionalism. You do whatever it takes to delight customers!
  • Being able to work independently with remote supervision.


Nice to have :

  • 1-3 years of experience in Media/Tech supporting SaaS Applications.
  • Some experience working within SLAs (Service Level Agreements) and achieving tight KPIs (Key Performance Indicators).
  • Writing/web content creation experience (a plus).

Location :

  • Penang, Malaysia
  • Kuala Lumpur, Malaysia
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